Senior Technical Project/Program Manager

Blue Cross and Blue Shield of North Carolina; Northern (KY); Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Tuition reimbursement

401k match

Job summary

Blue Cross NC is seeking a Senior Technical Project/Program Manager to lead complex, technology-driven initiatives from planning to delivery and post-implementation transition.

You will coordinate Agile delivery across engineering, product, and business stakeholders, manage risks and budgets, and serve as the primary contact for project communications and governance.

Qualifications

• Bachelor's degree or higher or equivalent experience.
• 5+ years in related field; 7+ years if no degree.
• PMP/Agile/SAFe or related certification is preferred.
• Experience leading complex technology projects or enterprise delivery initiatives.

Responsibilities

• Lead planning, execution, and delivery of digital technology initiatives with integrated plans, schedules, roadmaps, and releases.
• Coordinate cross-functional efforts across Agile teams, engineering, product, business stakeholders, vendors, and programs.
• Identify and manage risks, issues, dependencies, and decisions; escalate as needed.
• Ensure alignment with governance standards, methodologies, compliance, and quality expectations.
• Manage resources, capacity planning, and forecasting for delivery.
• Track budgets, vendor commitments, and resource impacts; provide visibility into scope and timelines.

Skills

Risk management

Budget management

Stakeholder engagement

Cross-functional leadership

Agile delivery

Education

Bachelor's degree or higher

Tools

PMP certification

SAFe

Scrum

Job description

Job Description

The Senior Technical Project/Program Manager leads complex, technology-driven projects and initiatives from planning through delivery, release, and post-implementation transition. This role is responsible for and equally accountable for the successful completion of one or more related projects or initiatives by coordinating team efforts, managing schedules, milestones, budgets, risks, dependencies, and aligning stakeholders. This position facilitates Agile delivery by overseeing governance, delivery planning, cross-team coordination, and ensuring clear and transparent visibility into project or initiative health. The PM serves as the primary point of contact for all matters concerning the project.

What You’ll Do

• Lead the planning, execution, and delivery of digital technology initiatives by developing and managing integrated project plans, schedules, milestones, roadmaps, and release timelines.
• Coordinate cross-functional efforts across Agile teams, engineering, product, business stakeholders, vendors, and enterprise programs to ensure successful delivery outcomes.
• Maintain sufficient technical and product knowledge to anticipate delivery risks, support tradeoff discussions, and help resolve technical blockers and dependencies.
• Identify, assess, track, and manage project risks, issues, assumptions, dependencies, and decisions, ensuring timely escalation and resolution when needed.
• Ensure alignment with organizational governance standards, delivery methodologies, compliance requirements, and quality expectations.
• Manage project resources, capacity planning, team allocations, and delivery constraints while supporting accurate forecasting and execution planning.
• Track and oversee project budgets, financial forecasts, vendor commitments, and resource impacts, providing visibility into factors affecting scope, timeline, and business outcomes.
• Build and maintain effective relationships with business leaders, product teams, technology partners, architects, vendors, and other key stakeholders.
• Serve as the primary point of contact for project communications, status reporting, risk management, escalations, and stakeholder engagement.
• Translate complex technical delivery information into clear, actionable updates for business partners and executive leadership.
• Support Agile delivery practices through PI planning, sprint and release coordination, dependency management, and cross-team execution oversight.
• Coordinate release readiness activities, approvals, implementation planning, change management, and transition to production support.
• Monitor delivery performance, quality, scope, schedule adherence, and issue trends to promote predictable and high-quality outcomes.
• Contribute to program-level initiatives and continuous improvement efforts by enhancing delivery practices, governance processes, dependency management, reporting, and cross-functional collaboration.

What You Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field.
• In lieu of degree, 7+ years of experience in related field.
• Bonus Points Significant experience leading complex technology projects, technical programs, or enterprise delivery initiatives from planning through execution and implementation.
• Advanced expertise in project management disciplines, including risk management, resource planning, budget management, stakeholder engagement, decision-making, and cross-functional team leadership.
• Strong understanding of Agile delivery methodologies, SDLC, technical dependency management, release planning, governance frameworks, and enterprise delivery practices.
• Proven ability to collaborate and influence across business, product, technology, architecture, finance, vendor, and executive leadership teams while effectively communicating project status, risks, dependencies, and key decisions.
• Experience supporting Agile execution, vendor management, business readiness, change management, and release coordination; PMP, Agile, Scrum, SAFe, or related project management certification preferred.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Where You’ll Work

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter. Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Blue Cross NC is a Hybrid Flex company. Whether the role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any of our approved states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00

About Us

It’s an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we’re leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [e-mail].