Senior Technical Project Manager - Customer Success (Dow Jones Energy)

Dow Jones & Co.; Houston (TX); On-site; USD 105,000 - 135,000; Full time

Benefits offered by this job

Comprehensive Healthcare Plans

Paid Time Off

Retirement Plans

Comprehensive Insurance Plans

Lifestyle Programs & Wellness

Education Benefits

Family Care Benefits & Caregiving

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones Energy in Houston, TX seeks a Senior Technical Project Manager - Customer Success to lead end-to-end delivery of our AI-powered pricing solutions, from discovery to go-live and beyond, ensuring measurable business impact.

You will bridge customers and product teams, guide onboarding and integration, mentor engineers, and drive complex deployments with a focus on data integration, automation, and ROI across SaaS platforms.

Qualifications

• 5+ years delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer-facing roles.
• Proven track record in leading delivery or integration projects, managing stakeholders, and ensuring customer success.
• Strong hands-on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL).
• Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous.
• Ability to communicate effectively with technical and business audiences.
• Bachelor's degree in Computer Science, Engineering, or related technical discipline -OR- equivalent work experience.

Responsibilities

• Lead multiple concurrent delivery projects from kickoff to production rollout with high-quality, on-time outcomes.
• Translate business requirements into robust technical implementation plans and data integration workflows.
• Drive delivery governance, risk management, and stakeholder communications to ensure customer confidence.

Skills

Delivery leadership

Customer success

Data integration

APIs and ETL

Python/SQL

Industry experience

Education

Bachelor's degree in Computer Science or Engineering

Tools

None

Job description

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put “Reasonable Accommodation” in the subject line.

Houston, TX

Full time

Job_Req_56006

Job Description:

About the Team:

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition.

Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets.

About the Role:

As a Senior Technical Project Manager - Customer Success, you will be the trusted technical leader responsible for driving the successful delivery, integration, and adoption of our AI-powered pricing solutions. You will own the end-to-end customer delivery lifecycle; from discovery to go-live and continuous optimization; ensuring every engagement delivers measurable business impact.

In this role, you will lead complex technical deployments, act as the bridge between customers and product teams, and mentor junior engineers to ensure consistent excellence in delivery execution. Your blend of technical depth, customer empathy, and delivery discipline will make you a key contributor to our customers' success and Dow Jones Energy's continued growth. You will report to the Director - Customer Success.

You Will:

• Project Leadership & Delivery Excellence
  • Lead multiple concurrent delivery projects from kickoff to production rollout, ensuring high-quality, on‑time, and in‑scope outcomes
  • Translate business requirements into robust technical implementation plans and data integration workflows
  • Drive delivery governance; risk management, progress tracking, and stakeholder communication to ensure customer confidence and alignment
• Customer Engagement & Success
  • Act as the technical lead and trusted advisor for enterprise customers throughout their journey
  • Guide customers through onboarding, configuration, and integration, ensuring seamless adoption and measurable ROI
  • Collaborate closely with customer success managers to ensure post‑launch value realization and continuous improvement
• Integration & Automation Expertise
  • Design and implement integrations using APIs, ETL pipelines, and automation scripts to connect PriceCast with customers' IT and POS ecosystems
  • Diagnose and resolve complex technical issues, ensuring system performance and data integrity
• Cross-Functional Collaboration
  • Partner with Product Management and R&D to communicate customer insights, shape roadmap priorities, and influence future capabilities
  • Contribute to the development of reusable tools, templates, and best practices that elevate delivery efficiency and consistency across projects
• Mentorship & Knowledge Sharing
  • Support the professional growth of delivery engineers through technical guidance, code reviews, and methodology improvements
  • Champion a culture of excellence, accountability, and continuous learning within the Customer Success team

You Have:

• 5+ years of experience delivering complex SaaS, cloud, or enterprise software implementations, ideally in customer‑facing roles
• Proven track record in leading delivery or integration projects, managing stakeholders, and ensuring customer success
• Strong hands‑on skills in data integration and automation including APIs, data mapping, and scripting (Python, SQL)
• Experience in retail, pricing, fuel, convenience industries or at other large enterprises is highly advantageous
• Ability to communicate effectively with technical and business audiences
• Bachelor's degree in Computer Science, Engineering, related technical discipline -OR- equivalent work experience

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle Programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program
• Financial Health Programs
• Cybersecurity Protection

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Energy

Job Category: Project/Program Management

Union Status: Non-Union role

Base Pay Range: $105,000 - $135,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Equal employment opportunity, including veterans and individuals with disabilities.