Senior Technical Project Manager

Optum; Fort Worth (TX); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Benefits package

401k contribution

Equity stock purchase

Job summary

Optum is seeking a Senior Technical Project Manager to lead complex Enterprise Imaging implementations and Managed Services engagements. You will partner with executives and cross-functional teams to drive delivery, adoption, and operational transition.

The role emphasizes mentoring, best-practices, and data-driven improvement, with opportunities to apply automation, AI, and scalable processes to enhance customer and employee experiences.

Qualifications

• Bachelor's degree or equivalent
• 7+ years in project/program/delivery management
• Experience in healthcare IT, enterprise software, SaaS, or IT implementations
• Experience working with executive-level customers and cross-functional teams
• Experience mentoring project managers or delivery professionals

Responsibilities

• Serve as the primary customer-facing leader for Enterprise Imaging implementations and Managed Services engagements
• Build trusted advisor relationships with customer executives and key stakeholders
• Lead multiple projects, ensure delivery, adoption, and transition to operational support
• Own lifecycle planning, upgrades, and strategic customer programs
• Manage scope, schedules, budgets, risks, dependencies, and change activities
• Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support
• Lead governance meetings, executive reviews, and critical issue resolution
• Identify and mitigate delivery, operational, customer, and organizational risks
• Develop executive communications, dashboards, and strategic recommendations
• Mentor and coach delivery teams; promote PM best practices and delivery methodologies
• Drive automation, AI, analytics, and workflow optimization initiatives
• Influence priorities through data-driven insights and customer advocacy

Skills

Project management

Stakeholder management

Leadership

Mentoring

Education

Bachelor's degree

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Technical Project Manager (2374004)

Senior Technical Project Manager - 2374004

OptumInsightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, andultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,qualityand revenue growth. Ready to help us deliver results that improve lives?Join us to startCaring. Connecting. Growing together.

This role influences strategy, mentors peers, drives operational improvement, and helps shape the future of customer delivery and service execution.

The Senior Technical Project Manager serves as a strategic delivery leader responsible for driving successful customer outcomes across complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing role acts as the primary liaison among customers, executive stakeholders, and internal cross-functional teams to ensure successful delivery, adoption, operational transition, and long-term customer success.

Beyond managing individual projects, this role influences operational excellence across the broader Managed Services portfolio. The Senior Technical Project Manager mentors and guides other customer-facing Project Managers, establishes best practices, identifies opportunities for process improvement and innovation, and serves as a trusted advisor to leadership regarding customer needs, delivery risks, and strategic opportunities.

The ideal candidate combines advanced project and program management expertise with exceptional relationship-building skills, technical acumen, business insight, and a passion for continuous improvement. This individual thrives in ambiguity, operates independently, and proactively identifies opportunities to use automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences.

Primary Responsibilities:

• Serve as the primary customer-facing leader for complex Enterprise Imaging implementations and Managed Services engagements
• Build and maintain trusted advisor relationships with customer executives, operational leaders, and key stakeholders
• Lead multiple concurrent projects and programs, ensuring successful delivery, adoption, and transition to operational support
• Provide end-to-end ownership of customer install base initiatives, lifecycle planning, upgrades, and strategic customer programs
• Manage project scope, schedules, budgets, risks, dependencies, and change activities to achieve successful customer outcomes
• Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support
• Lead customer governance meetings, executive business reviews, and critical issue resolution efforts
• Identify and proactively mitigate delivery, operational, customer, and organizational risks
• Develop executive-level communications, presentations, dashboards, status reports, and strategic recommendations
• Serve as a mentor, coach, and subject matter expert for customer-facing Project Managers and delivery teams
• Establish and promote project management best practices, standards, tools, and delivery methodologies
• Drive continuous improvement initiatives that simplify processes and improve customer and employee experiences
• Identify opportunities to leverage automation, AI, analytics, and workflow optimization to improve operational effectiveness
• Influence organizational priorities and strategic decisions through data-driven insights and customer advocacy
• Act as a trusted partner to leadership by providing visibility, recommendations, and thought leadership regarding customer delivery, operational excellence, and future growth opportunities

You’llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and relevant experience
• 7+ years of progressive project, program, implementation, or customer-facing delivery management experience
• Experience leading large, complex healthcare technology, enterprise software, SaaS, or IT implementations
• Demonstrated success managing executive-level customer relationships and challenging customer situations
• Experience leading cross-functional technical and business teams in a complex, matrixed organization
• Experience mentoring, coaching, or informally leading project managers or delivery professionals
• Experience managing multiple concurrent projects, programs, customers, or portfolio priorities
• Experience driving operational improvement, process transformation, standardization, or automation

Preferred Qualifications:

• PMP certification; ability to qualify for and obtain PMP certification within 12 months of service may be required
• Experience using AI, automation, analytics, or workflow optimization to improve customer or employee outcomes
• Enterprise Imaging, PACS, vendor neutral archive, radiology, cardiology, or related healthcare IT experience
• Knowledge of databases, system integration, enterprise-class information systems, and technical implementation concepts
• Managed Services or ongoing customer lifecycle management experience
• Experience supporting strategic account growth, adoption, retention, or service expansion

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age,locationand income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalizedgroupsand those with lower incomes. We are committed to mitigating our impact on the environment and enabling and deliveringequitablecare that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is adrug -free workplace. Candidatesare required topass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.