Senior Technical Program Manager, Elastic Block Store

Amazon; Seattle (WA); On-site; USD 148,700 - 201,200; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Technical Program Manager in Seattle to lead and optimize the Elastic Block Store (EBS), a critical part of their cloud strategy. The role focuses on delivering exceptional customer experiences and managing technical programs across AWS services.

The ideal candidate will have a strong project management background, with 5-10+ years of experience, solid communication skills, and a Bachelor's Degree. Amazon offers competitive compensation, benefits, and opportunities for growth.

Qualifications

• 5+ years of technical product or program management experience.
• 5+ years of working directly with engineering teams.
• Experience managing cross-functional teams and coordinating release schedules.

Responsibilities

• Lead planning and tracking of engineering work across multiple programs.
• Design scalable mechanisms and data-driven process improvements.
• Anticipate potential issues and escalate in a timely manner.

Skills

project management

communication

technical product management

program management

Linux concepts

Education

Bachelor’s Degree

Job description

Senior Technical Program Manager, Elastic Block Store

Job ID: 10463814 | Amazon Development Center U.S., Inc.

Join Elastic Block Store (EBS), the solid‑state drive for the Internet, which stores exabytes of data for millions of customers around the world running GenAI training and inference, large‑scale data processing, databases, and high‑IOPS workloads on our data volumes.

Key Initiatives

• Launching new service capabilities that extend our industry‑leading performance, durability, availability, and security.
• Optimizing capacity to improve the availability of EBS for all customers and push boundaries of cost efficiencies at massive scale.
• Improving the experience of our customers through key customer engagements, root cause analysis, and by influencing our service team’s engineering roadmaps.

The ideal candidate will be a strong communicator, both written and verbally, and possess 5‑10+ years in effective project management of technical initiatives, as well as strategic program management. Experience with block storage devices, network protocols, and/or Linux operating system concepts is a plus. A Bachelor’s Degree or additional technical experience is required.

Key Job Responsibilities

You will lead technical programs that span multiple engineering teams across EBS, EC2, S3, and other foundational AWS services. You will work with PMs to identify and drive proactive solutions for customer pain points, and you will develop mechanisms to track and measure how we’re delivering on customer expectations.

Primary Responsibilities

• Lead planning and tracking of engineering work across multiple programs simultaneously.
• Design and implement scalable mechanisms, automated GenAI tooling, and data‑driven process improvements to make our org more efficient.
• Develop standard operating procedures, project plans, and program‑level status updates up to VP level.
• Anticipate potential issues and risks and escalate in a timely and data‑driven manner.
• Remain flexible to changing priorities and open to new ideas.
• Keep the customer experience as the primary focus.

A day in the life

Some days you will deep dive with engineers or analyze dashboard data to understand system status/behavior. Other days you will update project plans, give program updates, or write 1‑page recommendation docs. You will build GenAI agents, scripts, or use other automation tools to help you scale. You will meet with tech teams, finance, and product managers to make strategic trade‑off decisions or advocate for system improvements. You will help internal/external customers solve pain points and resolve misalignments. As a highly visible role, you will need strong communication, pragmatism, and an ownership mindset.

About the team

We are a team of TPMs and product managers with diverse experiences and backgrounds. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic Qualifications

• 5+ years of technical product or program management experience.
• 5+ years of working directly with engineering teams.
• Experience managing programs across cross‑functional teams, building processes and coordinating release schedules.
• Experience developing and executing/delivering product and technical roadmaps.
• Experience in software development, or troubleshooting and debugging technical systems.
• Experience building and evaluating system‑level technical design.
• Experience in written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership.

Preferred Qualifications

• Experience leading highly‑available and fault‑tolerant enterprise and web‑scale software deployments.
• Experience managing capacity for constrained computing infrastructure (servers, storage drives).
• Knowledge of block storage devices, network protocols, and/or Linux operating system concepts.
• Knowledge of Gen AI concepts and experience working with Gen AI tools (agents, MCP servers, prompt engineering, vibe coding).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Benefits and Compensation

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually