Senior Technical Program Manager, Amazon Connect

Amazon Development Center U.S., Inc.; Seattle (WA); In loco; USD 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

Amazon Web Services (AWS) seeks a Senior Technical Program Manager to lead the design and delivery of distributed systems for Amazon Connect, a cloud-based contact center that enables modern customer experiences at scale. You will own end-to-end program initiatives, balancing technical leadership with customer focus, and influence cross-functional teams to ship high-impact features.

You will collaborate with design, software, and business leaders to set strategy, define milestones, manage

Descrizione del lavoro

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Senior Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

• You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
• You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
• You'd like to be directly responsible for solving real customer problems.
• You are a passionate learner and are motivated to take on new challenges.
• You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

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