Senior Technical Program Manager

Reliance Resourcing Ltd; New Jersey; On-site; USD 130,000 - 170,000; Full time

Job summary

Reliance Resourcing Ltd is seeking an experienced DC Transformation Programme Manager based in New Jersey. This role focuses on leading significant technology modernization efforts, serving as the key contact for program outcomes and stakeholder alignment across multiple geographic locations.

The successful candidate will oversee cross-functional teams, manage a budget exceeding $M, and be pivotal in maintaining operational stability during transitions. A strong background in programme management, particularly with large-scale infrastructures, is essential for this capacity.

Qualifications

• 15+ years of experience in programme management.
• Demonstrated leadership of $50M+ infrastructure programmes.
• Proven experience in regulated industries.

Responsibilities

• Lead end-to-end programme delivery and governance.
• Maintain relationships with senior stakeholders.
• Drive programme outcomes and manage risks.

Skills

Programme management

Stakeholder management

Risk management

Leadership

Education

PMP or PgMP certification

ITIL Foundation certification

Tools

MS Project

ServiceNow

Job description

We're seeking an experienced DC Transformation Programme Manager to lead the end-to-end delivery of a major technology infrastructure modernization initiative. You will serve as the principal on-site leadership contact, accountable for programme outcomes, stakeholder alignment, budget performance, and successful execution of a complex, multi-workstream infrastructure transition affecting 180+ personnel across multiple geographic locations.

This is a hands‑on leadership role combining executive stakeholder management with operational programme governance. You'll drive programme discipline, manage cross‑functional delivery teams, and ensure predictable outcomes in a highly regulated, time‑critical environment.

Key Responsibilities

• Serve as the single point of escalation and decision-making authority for all programme-related matters
• Build and maintain trusted advisor relationships with C‑suite and senior operational stakeholders
• Lead executive governance forums, steering committees, and programme review sessions
• Communicate programme status, risks, and decision requirements to senior leadership with clarity and confidence
• Manage high‑impact escalations and maintain stakeholder confidence through transparent, solutions‑oriented engagement

Delivery Execution & Governance

• Own end-to-end programme scope, schedule, budget, and quality outcomes
• Establish and enforce enterprise‑grade programme governance, including integrated scheduling, dependency management, and phase‑gate readiness criteria
• Develop and maintain comprehensive risk registers and mitigation strategies; facilitate regular risk forums with stakeholders
• Drive cutover planning, readiness validation, and controlled transition execution to minimize operational disruption
• Ensure post‑transition operational stability through handover protocols, monitoring readiness, and stabilization support
• Direct a leadership team of 8‑12 senior programme managers overseeing distinct workstreams
• Set performance expectations, accountability frameworks, and quality standards across delivery teams
• Build and sustain cross‑functional collaboration across infrastructure, technology, operations, and application domains
• Manage team composition, capacity planning, and workforce alignment (mix of onsite, nearshore, and remote resources)
• Mentor senior programme leaders and develop succession capability within the team
• Own P&L accountability for a $M+ programme budget
• Track CAPEX/OPEX spend, milestone financial acceptance, and budget variance management
• Oversee vendor performance, contract milestones, and commercial governance across multiple technology partners
• Ensure spend visibility through executive dashboards and real‑time financial reporting
• Drive cost optimization and commercial value delivery without compromising quality or timeline

Operational & Technical Oversight

• Understand and govern technical readiness across infrastructure domains (facilities, network, compute, data center, storage, security)
• Ensure regulatory compliance, audit readiness, and operational controls are embedded throughout programme execution
• Oversee environment build‑out, network modernization, platform migrations, and application readiness
• Drive transition activities including operational handover, monitoring setup, and knowledge transfer
• Validate post‑transition operational performance and resolve stabilization issues

Required Qualifications & Experience

Experience

• 15+ years in programme management, data center transformation, or technology modernization initiatives
• Demonstrated leadership of large-scale infrastructure or platform transition programmes ($50M+ budget scale)
• Proven experience managing complex, multi-workstream technology programmes in regulated industries (financial services, banking, or equivalent)
• Track record of on-site, client-facing programme leadership in demanding environments
• Experience with distributed team leadership across multiple geographic locations and time zones
• Hands‑on expertise in programme governance frameworks, risk management methodologies, and executive reporting

Leadership Capability

• Proven ability to lead and develop senior programme managers and cross‑functional leaders
• Strong executive presence and ability to influence C‑suite stakeholders
• Demonstrated skill in building trust, managing escalations, and driving decisions in ambiguous situations
• Ability to balance operational delivery urgency with people care and sustainable team performance

Technical & Programme Management Acumen

• Deep understanding of programme management lifecycle, integrated scheduling, and dependency orchestration
• Familiarity with infrastructure technology domains: network, compute, storage, facilities, security
• Comfort with programme management toolsets (MS Project, ServiceNow, enterprise PPM platforms) and financial tracking systems
• Understanding of cloud, hybrid, and modernization architecture approaches

Certifications & Credentials

• PMP (Project Management Professional) or PgMP (Program Management Professional) required
• ITIL Foundation or equivalent IT service management certification preferred
• Relevant infrastructure, cloud, or enterprise architecture certifications a plus