Role overview
Manage the intake and delivery coordination of external data-ingestion requests for a research data service, handling approximately 400 requests each year. The role connects scientific requesters with data engineering, platform and stewardship teams: it clarifies needs, shapes a prioritized backlog and keeps work moving from initial request through delivery. It also contributes to making the service more consistent and scalable.
Responsibilities
- Guide requesters through intake and follow up on missing details about data sources, destinations, processing needs, workspaces and access.
- Turn clarified requirements into actionable Jira tickets, user stories and acceptance criteria.
- Prioritize ingestion work against requester needs, dependencies and team capacity, maintaining a current backlog.
- Track progress and coordinate investigation of technical issues with engineers and platform colleagues.
- Communicate status, risks, dependencies and changes in delivery expectations to stakeholders.
- Maintain process guidance and documentation, track service metrics, gather feedback and support training and improvement efforts.
Requirements
- Five or more years of product management experience, preferably with technical, data or platform products.
- Strong experience with data services or data-ingestion management.
- Ability to clarify requirements, prioritize backlogs and coordinate delivery across scientific and technical teams.
- Strong stakeholder communication skills, including explaining priorities, dependencies and delivery expectations.
- Proficiency with Jira and Confluence, and familiarity with Agile delivery.
- Understanding of ingestion workflows, including sources, destinations, processing steps and dependencies; able to interpret technical documentation and data flows.
- Comfortable coordinating technical investigations without personally building data pipelines.
Nice to have
- Familiarity with cloud data platforms, especially Google Cloud.
- Experience with genetics, omics or pharmaceutical data and scientific research workflows.
- Understanding of large scientific datasets, data provenance, reproducibility, security or compliance in research settings.
- Experience working with external data providers or integration partners.