Senior Technical Operations Manager

Magnite; Town of Boston (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Wellness days

Equity plan

Parental leave

401k match

Life Insurance

Cell phone subsidy

Fitness reimbursement

Job summary

Magnite is seeking a Senior Technical Operations Manager, DV+ to manage escalations, analyze data with SQL, and implement AI-powered process improvements. The role sits at the intersection of Account Management, Product, and Engineering, driving scalable solutions for omnichannel monetization.

The candidate will collaborate across teams, document findings, and own resolution journeys in a fast-paced environment. Magnite offers a competitive package and growth opportunities.

Qualifications

• 4+ years in technical operations or a related role.
• Bachelor's degree or equivalent; advanced degree a plus.
• Strong knowledge of the programmatic ecosystem.
• Strong SQL and Excel for data analysis, troubleshooting, and workflow automation.
• Genuine interest in emerging AI technologies and applying them to workflows.
• Excellent technical writing and documentation skills.
• Strong analytical and troubleshooting abilities.
• Strong cross-functional collaboration and coordination skills.
• Excellent communication skills; ability to explain technical concepts clearly.

Responsibilities

• Handle a queue of technical escalations with high standards of organization and communication.
• Query and analyze large datasets across systems using SQL.
• Leverage AI tools to identify repeatable challenges, design scalable solutions, automate workflows.
• Troubleshoot complex technical issues across platforms, APIs, and integrations.
• Collaborate cross-functionally with Technical Operations, Product, Engineering, and partners.
• Learn new platforms quickly and retain operational knowledge long-term.
• Drive issues to resolution with minimal oversight.

Skills

SQL proficiency

Excel

Programmatic ecosystem

AI technologies

Technical writing

Analytical mindset

Cross-functional collaboration

Communication

Independence

Education

Bachelor's degree or equivalent

Job description

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!**About this team:**The Senior Technical Operations Manager, DV+ is a critical individual contributor role focused on the DV+ platform, where publishers monetize omnichannel inventory — spanning display, video, native, audio, and DOOH — through sophisticated, AI-enhanced programmatic solutions. This role serves as a key cross-functional partner and primary internal escalation point, operating at the intersection of Account Management, Product, and Engineering to drive technical resolution and support our platform's evolving capabilities. A core component involves leveraging modern AI tools and advanced analytics to identify repeatable challenges, design scalable solutions, and drive operational efficiency across large datasets.****In this role you will:***** Handle a queue of technical escalations with high standards of organization, responsiveness, and stakeholder communication.* Query and analyze large datasets across multiple systems using SQL to identify trends, diagnose issues, and support operational decision-making.* Leverage modern AI tools and emerging technologies to identify repeatable challenges, design scalable solutions, automate workflows, and improve operational efficiency.* Troubleshoot complex technical issues spanning multiple platforms, systems, reporting pipelines, APIs, and integrations.* Investigate ambiguous problems proactively, asking thoughtful questions and driving issues to resolution with minimal oversight.* Learn new platforms, systems, and technical concepts quickly while demonstrating strong ownership and long-term retention of operational knowledge.* Collaborate cross-functionally when needed, coordinating efforts across Technical Operations, Product, Engineering, Account Management, and external partners to resolve issues and execute initiatives.****We’re looking for someone with:***** 4+ years in technical operations or a related role* Bachelor's degree or equivalent (advanced degree a plus)* Strong technical knowledge of the programmatic ecosystem* Strong proficiency in SQL and Excel for data analysis, troubleshooting, and workflow automation* Genuine interest in emerging AI technologies, with the ability to apply them to operational workflows and problem-solving* Excellent technical writing and documentation skills* Strong analytical and troubleshooting abilities, with experience diagnosing complex issues* Strong cross-functional collaboration and coordination skills* Excellent communication skills, with the ability to explain technical concepts clearly, identify root causes, and drive issues to resolution* Able to work independently, prioritize effectively, and thrive in a fast-paced environment* Analytical mindset with the ability to balance immediate needs with long-term scalable solutions**In the US, the base salary range for this role is $80,000 – $110,000.****Actual compensation will be determined based on location, experience, skills, and internal equity.****This role is also eligible for:*** **Annual performance-based bonus*** **Equity (NASDAQ: MGNI)*** **Comprehensive benefits package****During the interview process, candidates will receive more specific information about the salary range applicable to their experience and location.******For Los Angeles-based applicants:****Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.The material job duties of this specific job position for which Magnite reasonably believes that a criminal history may have a direct, adverse, and negative relationship include:* Having access to the Company’s Confidential Information or trade secrets including data related to customers, clients, vendors, business partners, or suppliers* Work with cross teams to access datasets, databases, formulas, algorithms, tools, products, prototypes, systems applications, and technologies in any stage of development****Perks and Benefits**:*** Comprehensive Healthcare Coverage from Day One* Generous Time Off* Holiday Breaks and Quarterly Wellness Days* Equity and Employee Stock Purchase Plan* Family-Focused Benefits and Parental Leave* 401k Retirement Savings Plan with Employer Match* Disability and Life Insurance* Cell Phone Subsidy* Monthly Fitness and Reimbursement****Career Growth:****We support internal mobility, skill development, and leadership pathways through structured career frameworks and learning programs.****Company Culture:****Magnite’s culture is rooted in collaboration and connection, recognizing that both are essential to success. Our hybrid schedule includes two remote workdays (Monday and Friday) and three in-office days (Tuesday through Thursday), where employees can take advantage of catered lunches, beverages, snacks, training opportunities, and engaging office events that enhance the work experience. In addition, we support our team through meaningful benefits and programs, including community service and volunteer opportunities, company-matched charitable contributions, access to mental health resources, structured career development initiatives and growth frameworks, culture and inclusion programs, and our Bonusly peer-to-peer recognition platform.****About Us****The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile-high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.*Magnite is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other federal, state or local protected class.**Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.*