Senior Technical Consultant – NowNext CRM Execution Team

ServiceNow; Orlando (FL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading cloud solutions company is seeking an experienced professional to design and deliver CRM solutions. Candidates should have at least 5 years of experience in complex SaaS applications and expertise in major CRM platforms like Salesforce or ServiceNow. This is a remote opportunity with a supportive team focused on innovation and customer success.

Benefits

Opportunity for career advancement

Flexibility to work remotely

Supportive work environment

Involvement in innovative projects

Qualifications

• 5+ years of configuration/development experience with complex SaaS/CRM platforms.
• Expertise in at least one major CRM/workflow platform.
• Strong understanding of CRM business processes including lead-to-cash and service management.

Responsibilities

• Design, configure, and deliver CRM and Industry Workflow solutions.
• Translate business requirements into technical designs and working configurations.
• Build and support integrations to external systems.

Skills

Configuration/development experience

Expertise in CRM/workflow platforms

Understanding of CRM business processes

Integration technologies (REST/SOAP, JSON, SSO)

Communication and collaboration skills

Tools

Salesforce

Pega

ServiceNow

Job description

Employer Industry: Cloud Computing and SaaS Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely
• Engage in innovative AI-powered projects that redefine customer engagement
• Collaborate with a diverse team of experts in a supportive work environment
• Chance to make a significant impact on customer success and the future of CRM solutions

What to Expect (Job Responsibilities)

• Design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow Now Platform
• Translate business requirements into technical designs and working configurations
• Build and support integrations to external systems such as Salesforce, Pega, and Microsoft Dynamics
• Act as a trusted advisor on configuration vs. customization to ensure platform best practices
• Collaborate closely with cross-functional teams to ensure end-to-end solution quality

What is Required (Qualifications)

• 5+ years of configuration/development experience with complex SaaS/CRM platforms
• Expertise in at least one major CRM/workflow platform (e.g., Salesforce, Pega, ServiceNow)
• Strong understanding of CRM business processes including lead-to-cash and service management
• Experience with integration technologies (REST/SOAP, JSON, SSO)
• Excellent communication and collaboration skills, capable of working with diverse global teams

How to Stand Out (Preferred Qualifications)

• ServiceNow certifications (CSA, CIS-CSM, CIS-FSM, etc.)
• Salesforce or Pega certifications
• Familiarity with Agile delivery practices (Scrum/SAFe)
• Experience with AI/GenAI solutions (chatbots, NLP)
• Industry expertise in telecom, financial services, insurance, or public sector

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