Senior Technical Consultant – AI-Driven Customer Success

Appian; Raleigh (NC); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible time off

Paid parental leave

Medical, dental, and vision plans

Learning and development resources

Job summary

Appian is seeking a Senior Technical Consultant to join their Customer Success team in Raleigh, NC. This role involves post-sales engagement, helping clients with software solutions development on the Appian platform. Candidates should have experience in software development, excellent communication skills, and a passion for mentoring. The salary range is between $100,000 and $150,000 per year, with additional benefits including flexible time off and a 401(k) plan. A positive work environment and growth opportunities are emphasized.

Qualifications

• Passion for mentoring/developing others and experience leading small teams.
• Ability to gather functional and technical system requirements.
• Excellent communication skills and passion for technology.
• History of success on cross-functional teams.
• Basic understanding of object-oriented programming and database design.
• Experience with software testing practices and integrations using APIs.

Responsibilities

• Engage with customers post-sales to develop software solutions.
• Define, design, develop, and implement software and AI solutions.
• Collaborate with clients' technical teams throughout the software life cycle.

Skills

Mentoring and developing others

Client process definition

Excellent communication skills

Agile methodologies

Object-oriented programming

Software testing practices

Software development experience

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics

Tools

SQL and relational databases

APIs (REST, SOAP)

Amazon Web Services (AWS)

Job description

Appian is seeking a Senior Technical Consultant to join their Customer Success team in Raleigh, NC. This role involves post-sales engagement, helping clients with software solutions development on the Appian platform. Candidates should have experience in software development, excellent communication skills, and a passion for mentoring. The salary range is between $100,000 and $150,000 per year, with additional benefits including flexible time off and a 401(k) plan. A positive work environment and growth opportunities are emphasized.