Senior Technical Claims Specialist, Construction Defect

Insurance Journal; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Liberty Mutual is seeking a Senior Technical Claims Specialist to own and drive construction defect claims. You will determine coverage, lead complex liability strategies, and resolve sophisticated commercial casualty matters from start to finish.

The role demands senior-level judgment, cross-functional collaboration with Underwriting, Reinsurance, and Legal, and the ability to mentor others while staying ahead of industry trends.

Qualifications

• Bachelor's degree and 5 to 7 years claims adjusting experience.
• Advanced knowledge of Construction Defect/Commercial General Liability claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
• Advanced to expert level of skill in customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly

Responsibilities

• Determine coverage — including additional insured and contractual tender analysis (in and out) — and draft clear, well-reasoned coverage position letters.
• Investigate complex commercial casualty claims, determine liability, and set/adjust reserves (loss and ALAE) proactively and responsively.
• Evaluate claims, negotiate settlements, and authorize payment or denial — including coverage denials and coverage litigation management when warranted.
• Review lawsuits, construction contracts, and certificates of Insurance; build resolution strategies for claims, coverage disputes, and litigation.
• Analyze allocation, co-carrier contributions, time-on-risk, and covered vs. non-covered damages.
• Manage tenders across multiple parties — Owners, Developers, Construction Managers, General Contractors, and Subcontractors.
• Maintain clear, well-organized file documentation and data capture to support trend analysis and reporting, including Large Loss Reports.
• Build and lead the right resolution team for each matter — Defense Counsel, Home Office Legal/Litigation, and Outside Coverage Counsel as needed — and oversee outside counsel practices and billing.
• Serve as a trusted point of contact for Policyholders, Brokers, Co-Carriers, Excess and Fronting Carriers, and internal partners across Underwriting, Client Services, and Billing.
• Mentor and train other claims professionals, and stay ahead of legislative, judicial, and industry trends that affect specialty coverage.
• Contribute to special projects that shape how the team operates.

Skills

Construction Defect

Commercial General Liability

Coverage evaluation

Litigation management

Mentoring

Independent judgment

Education

Bachelor's degree

Job description

We're hiring a Senior Technical Claims Specialist to join a team dedicated to Construction Defect claims — one of the most intellectually demanding and highly regarded specialties in commercial casualty. This is a role for an experienced claims professional who wants real ownership: you'll drive coverage, liability, litigation strategy, and resolution on sophisticated commercial casualty matters from start to finish, with the autonomy that comes from being recognized as a subject matter expert. You'll work across primary, umbrella, and excess claims — directly and as a Third-Party Administrator (TPA) — including Wrap-Up/Controlled Insurance Programs (CIP, OCIP, CCIP) and a full spectrum of retention structures, from zero-dollar deductibles to large self-insured retentions, fully fronted programs, and Captives. If you want variety and complexity in your caseload, this is it.

Why you'll want this role

• Real technical ownership. You'll determine coverage, investigate, evaluate, negotiate, and resolve — not just process. Your judgment drives outcomes.
• Recognition as an expert. This role is built for someone who already operates at a senior level and wants to be treated — and consulted — as one, including mentoring newer talent and advising Claims Management on emerging trends and legislation.
• Meaningful variety. Construction Defect work spans owners, developers, construction managers, general contractors, and subcontractors across every trade — no two files look alike.
• A seat at the table. You'll partner directly with Underwriting, Reinsurance, Defense Counsel, Coverage Counsel, and Home Office Legal, shaping strategy on high-stakes matters.
• Flexibility with structure. This role is primarily remote, with a light-touch office cadence — just two in-office days per month for those within 50 miles of one of our hub locations (Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; and Weatogue, CT). Policy subject to change.

What you'll do

• Determine coverage — including additional insured and contractual tender analysis (in and out) — and draft clear, well-reasoned coverage position letters.
• Investigate complex commercial casualty claims, determine liability, and set/adjust reserves (loss and ALAE) proactively and responsively.
• Evaluate claims, negotiate settlements, and authorize payment or denial — including coverage denials and coverage litigation management when warranted.
• Review lawsuits, construction contracts, and certificates of Insurance; build resolution strategies for claims, coverage disputes, and litigation.
• Analyze allocation, co-carrier contributions, time-on-risk, and covered vs. non-covered damages.
• Manage tenders across multiple parties — Owners, Developers, Construction Managers, General Contractors, and Subcontractors.
• Maintain clear, well-organized file documentation and data capture to support trend analysis and reporting, including Large Loss Reports.
• Build and lead the right resolution team for each matter — Defense Counsel, Home Office Legal/Litigation, and Outside Coverage Counsel as needed — and oversee outside counsel practices and billing.
• Serve as a trusted point of contact for Policyholders, Brokers, Co-Carriers, Excess and Fronting Carriers, and internal partners across Underwriting, Client Services, and Billing.
• Mentor and train other claims professionals, and stay ahead of legislative, judicial, and industry trends that affect specialty coverage.
• Contribute to special projects that shape how the team operates.

What we're looking for

An experienced claims professional with a strong commercial casualty and/or construction defect background, sound judgment on complex coverage and liability questions, and the confidence to lead files, mentor others, and manage litigation strategy independently.

Qualifications

• Bachelor's degree and 5 to 7 years claims adjusting experience.
• Advanced knowledge of Construction Defect/Commercial General Liability claims investigation, coverage evaluation, reserving & expense management, resolution strategy, negotiation, litigation management, claims evaluation as well as the insurance legal and regulatory environment.
• Advanced to expert level of skill in the area of customer focus, problem solving, communications, gaining support, teamwork, and adaptability and demonstrated ability to work independently, achieve results and execute thoroughly

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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