Senior Technical Architect / Technical Architect Director - Data Foundation Delivery

Salesforce; Columbus (OH); On-site; USD 180,000 - 260,000; Full time

Job summary

Salesforce is seeking a senior architect/director-level data leader to guide advisory, architecture, delivery, and governance engagements for enterprise clients. You will shape roadmaps, define KPIs, and lead cross-functional teams across Data 360, IDMC, and MuleSoft integrations to drive AI-enabled outcomes.

Ideal candidates bring deep experience in data governance, MDM, and enterprise data platforms, with strong CxO advisory capabilities and a proven record in complex, multi-vendor

Qualifications

• 10+ years (Senior Technical Architect) / 15+ years (Director) hands-on data experience across data & analytics.
• Delivery/leadership of enterprise data platform, MDM, integration, governance, or AI-readiness programs.
• Hands-on with Salesforce Data 360, Informatica IDMC, MuleSoft.
• Strong data modeling and governance, and executive communication skills.

Responsibilities

• Lead discovery: stakeholder interviews, current-state assessment, KPI definition and business case.
• Assess data maturity and build a phased, customer-calibrated roadmap.
• Align stakeholders; contribute to/own the business case and outcomes.
• Frame adaptable guidance meeting customers at entry points (customer-360, governance, analytics).
• Represent the practice in complex, high-stakes engagements.
• Design target-state architecture across platform stacks and ensure integration with client ecosystems.
• Deliver governance-first discipline and ensure AI-augmented delivery standards.

Skills

Identity resolution

MDM

Unstructured data

Semantic modeling

Data integration

Data security

Data governance

Data models

Data platform

BI & observability

Tools

Salesforce Data 360

Informatica IDMC

MuleSoft

Job description

Job Summary

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

What You Will Do (Key Responsibilities)

Advisory & Strategy

• Lead discovery: stakeholder interviews, current-state assessment, use-case and KPI definition; at senior levels, serve as trusted advisor to customer CxOs and shape the business case
• Assess data maturity and build a phased, customer-calibrated roadmap
• Align customer stakeholders and sponsors; contribute to/own the business case and expected outcomes
• Frame guidance as adaptable options, meeting customers at their entry point (customer-360, regulatory governance, analytics modernization, unstructured/RAG)
• Represent the practice in complex, high-stakes engagements

Architecture & Delivery

• Design/set/approve target-state architecture across one or more of the platform stack (Salesforce Data 360 / Informatica IDMC / MuleSoft)
• Deliver both platform-agnostic and platform-centric execution — integrate Salesforce cleanly with (or position it as the center of gravity within) the customer's existing multi-vendor technology investments (data platforms, warehouses, lakes, and tools)
• Validate architecture decisions through scoped POCs before production build
• Deliver working software/value every phase — no big-bang, governance-first discipline
• Embed governance, quality, security, and privacy from the start
• Build for dual consumption: analytics for people and agentic AI for machines

Delivery Oversight & Risk (Director-level emphasis)

• Provide architectural governance and quality assurance across concurrent engagements
• Own delivery risk: exec buy-in, business engagement, scope, and dependency management

AI-Augmented Delivery

• Apply/set the standard for AI-augmented professional services delivery — use AI tools (Claude Code, Gemini, Lucid AI, NotebookLM) across the engagement lifecycle to compress effort and raise quality
• Build (or define the approach for) reusable, capability-driven (not tool-centric) assets: prompt templates, skills, and agents that deliver a capability regardless of underlying tool
• Work with human-at-the-helm rigor so AI-accelerated output stays trusted, auditable, and grounded; at senior levels, set measurable AI-acceleration targets and quality guardrails
• Contribute proven patterns and assets back to the practice's playbook, accelerators, and reference IP

Industry Thought Leadership (Agentic SaaS Future)

• Bring (or own) a forward-looking perspective on the agentic future of the SaaS industry into engagements — helping customers build AI-ready, agent-native data foundations
• Contribute to (or shape) the practice's point of view — POVs, reference patterns, and enablement on where enterprise data and AI agents are heading
• Grow as, or represent the practice as, an internal and customer-facing voice on agentic delivery

Governance & Enablement

• Establish stewardship, RACI, and sustainable operating models with the customer
• Produce clear, concise, executive-ready summaries alongside deep technical detail
• Provide hands-on technical guidance/leadership to Consultants, Architects, and (at Director level) Senior Advisors on the engagement; hand off with runbooks and a sustainable operating model
• Author and evolve the Data Foundation Delivery Playbook, accelerators, and reference IP (Director level)

What You Bring (Preferred Experience)

• Unified Identity & Harmonization — identity resolution, match/merge, golden records
• Master Data Management — domains, survivorship, hierarchies, 360 views
• Unstructured Data Management — document ingestion, chunking, embeddings, RAG grounding
• Data Architecture & Semantic Modeling — conceptual/logical/physical models, semantic layer, glossary
• Data Integration, Orchestration & Activation — API-led connectivity, CDC, real-time events, activation
• Data Trust, Security & Privacy — classification, access control, masking, Einstein Trust Layer
• Data Governance & Stewardship — catalog, lineage, data quality, stewardship & policy
• Industry Data Models & Accelerators — FSC, Health Cloud, Manufacturing Cloud blueprints
• Data Platform & Infrastructure — lakehouse, compute, catalog, cloud foundation
• Analytics, BI & Data Observability — dashboards, self-service BI, freshness/quality monitoring

Required Qualifications

• 10+ years (Senior Technical Architect) / 15+ years (Director) of hands-on data experience across data & analytics consulting, engineering, architecture, MDM, integration, and governance
• Demonstrated delivery/leadership of enterprise data platform, MDM, integration, governance, or AI-readiness programs
• Hands-on/deep expertise with one or more of Salesforce Data 360, Informatica IDMC, MuleSoft
• Strong-to-authority-level data modeling (conceptual/logical/physical) and semantic/metadata modeling
• Working-to-strong command of data governance, quality, security, and privacy (e.g., GDPR/CCPA/HIPAA)
• Executive-grade communication, up to proven CxO-level advisory at senior levels; ability to guide delivery teams and lead multi-workstream delivery
• Experience integrating a vendor platform into heterogeneous/complex enterprise landscapes — balancing platform-agnostic and platform-centric approaches
• Hands-on-to-deep fluency with AI-augmented delivery — using AI tools as a core part of the workflow and building reusable prompt/skill/agent assets
• A forward-looking, and at senior levels recognized/published, perspective on enterprise data, AI, and the agentic future of SaaS

Certifications are preferred, not required — a proven delivery and thought-leadership track record carries the most weight.

Preferred Certifications

• Salesforce Data Cloud Consultant
• Salesforce Certified Data Architect
• Salesforce Certified Integration Architect
• Salesforce Agentforce Specialist (Director)
• MuleSoft Certified Integration Architect (Sr. Architect level)
• TOGAF (Director)

Additional Pluses

• Informatica IDMC / MDM certification
• Salesforce Agentforce Specialist (Sr. Architect level)
• MuleSoft Certified Integration Architect (Director level)
• DAMA CDMP or CDMC

Preferred / Differentiating Strengths

• Experience/track record delivering agentic AI / RAG on a governed data foundation
• Industry depth/expertise in Financial Services, Healthcare, or Manufacturing (industry data models)
• Track record/history building reusable accelerators and prompt/skill/agent libraries
• Prior Professional Services / customer-facing advisory or leadership experience at enterprise scale

How Success Is Measured (First 12 Months)

• Certification Attainment: complete required certifications to be compliant and ready for customer engagements
• Discovery-to-roadmap / Customer impact: consistently produce customer-calibrated maturity assessments and roadmaps that secure signed charters; ramp quickly to be billable on one or more engagements
• Delivery / Architecture standard: ship working, governed capability increments each phase, with consistent, governed, dual-purpose foundations across the portfolio
• Advisory impact / Business outcomes: measurable stakeholder alignment and adoption; clear business (not just technical) outcomes realized
• AI-augmented delivery: apply AI tooling to reduce delivery effort while improving consistency; contribute reusable prompt/skill/agent assets to the practice, adopted team-wide at senior levels
• Thought leadership: bring a credible agentic-SaaS-future perspective into engagements; at Director level, own a defined, published practice POV shaping customer engagements and market positioning
• Governance / Enablement: leave every engagement with a sustainable stewardship and operating model; delivery teams ramped and productive through technical leadership

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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