Senior Technical Application Specialist | Eclipse

Epicor; Cleveland (OH); On-site; USD 50,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Career Development programs

Work-Life Balance policies

Job summary

A leading software company in Cleveland, OH is seeking a Senior Technical Application Specialist. You will troubleshoot complex technical issues while providing high-quality support. Ideal candidates will have over 5 years of experience and strong problem-solving skills in a SaaS environment. This role includes mentoring junior staff and continuous learning opportunities.

Qualifications

• 5+ years of relevant experience, including 2+ years in a specialized role.
• Strong troubleshooting, technical, and problem-solving skills.
• Experience in SaaS or e-Commerce environments.

Responsibilities

• Resolve escalated technical issues across client-server applications.
• Conduct performance and functional tests.
• Identify trends in support cases to recommend improvements.

Skills

Troubleshooting

Technical support

Communication skills

Mentoring

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft SQL

Customer relationship management software

Job description

Senior Technical Application Specialist | Eclipse

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Senior Technical Application Specialist | Eclipse

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Direct message the job poster from Epicor

I Candidates | Matching talents with Opportunity | Epicor Global Support: US & Canada

As a Technical Application Specialist, Sr, you will troubleshoot, diagnose, and resolve complex technical issues while proactively recommending process improvements. You will be responsible for delivering high-quality support through strong technical expertise, effective communication, and advanced business knowledge. We are seeking applicants with a passion for problem-solving, a proactive mindset, and the ability to mentor others while working independently.

What You Will Be Doing

• Resolve escalated technical issues across client-server applications, including Microsoft SQL, web servers, payment terminals, network printers, and mobile devices, using customer-centric communication via phone, email, or chat.
• Stay current with software updates and changes to deliver timely, accurate solutions and ensure customer satisfaction.
• Conduct performance and functional tests to diagnose and resolve installation, operation, maintenance, or compatibility concerns.
• Identify trends and patterns in support cases to anticipate future issues and recommend strategic improvements.
• Develop and refine processes for issue tracking, triage, and routing to appropriate teams.
• Contribute to and utilize knowledge base articles and FAQs while mentoring team members to uphold high service standards.
• Specialize in key software areas, including third-party integrations, and collaborate with peers to enhance support strategies.
  
  

What You Will Likely Bring

• 5+ years of relevant experience, including 2+ years in a specialized or industry-specific role.
• Bachelor’s degree or equivalent experience, with a demonstrated ability to learn new technologies and industries quickly.
• Strong troubleshooting, technical, and problem-solving skills, with a solid understanding of system application fundamentals and business processes.
• Excellent verbal and written communication skills, with attention to detail and the ability to work independently.
• Proven ability to mentor others and maintain high standards in a fast-paced support environment.
• Experience in SaaS or e-Commerce environments, with high call volume support preferred.
  
  

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Range

Minimum: $50,000 USD Maximum: $130,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter

Mouy Bun

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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