Senior Technical Account Manager, Microsegmentation

Akamai Technologies; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Akamai Technologies is seeking a Senior Technical Account Manager in the Enterprise Security Group to serve as the dedicated technical resource for Guardicore deployments. You will guide customers on platform configuration, use case strategy, and cross-team collaboration to resolve issues and accelerate value realization.

In this role, you will map customer environments, develop success plans aligned to objectives, and advocate for customers with product and services teams while tracking key

Qualifications

• Experience in Cyber Security in a customer facing role.
• Working knowledge of networking protocols and basic cyber security principles.
• Troubleshooting and deployment experience with Windows and Linux environments.
• Proven ability to build relationships across all levels, from CISO to security engineers.
• Fluent in Japanese, both written and spoken.
• Proficient in English, with excellent verbal and written communication skills.

Responsibilities

• Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy
• Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution
• Creating a complete picture of a customer's environment, processes and deployment characteristics
• Developing a success plan to align with customer objectives, driving value and growth for the customer
• Advocating for customers by coordinating with product, support, and services teams for long-term success
• Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health

Skills

Cyber Security

Customer facing

Networking protocols

Windows/Linux troubleshooting

Relationship building

Japanese fluency

English communication

Job description

Are you excited to work with innovative security products?

Would you like to help our customers get the most out of our cutting-edge solutions?

Join Akamai's Enterprise Security Group!

Akamai Guardicore is changing the way organizations protect all of their critical assets from advanced threats. Our team is made up of skilled and experienced cybersecurity and data center professionals. We're always eager to welcome new talent who can bring fresh ideas and help us grow.

Partner with the best

Use your technical expertise to optimize Guardicore, enhancing security with micro-segmentation, ZTNA, and DNS Firewall protection.

As a Senior Technical Account Manager, you will be responsible for:

• Acting as the dedicated technical resource, assisting the customer with platform configuration and use case strategy
• Advising technical challenges and collaborate with Guardicore's services and support teams to ensure speedy resolution
• Creating a complete picture of a customer's environment, processes and deployment characteristics
• Developing a success plan to align with customer objectives, driving value and growth for the customer
• Advocating for customers by coordinating with product, support, and services teams for long-term success
• Maintain operational excellence, managing to key KPIs including Net and Gross Retention, NPS, and Customer Health

To be successful in this role you will:

• Have experience in Cyber Security in a customer facing role
• Demonstrate a working knowledge of networking protocols and basic cyber security principles
• Have troubleshooting and deployment experience with Windows and Linux environments
• Have proven ability to build relationships across all levels, from CISO to security engineers
• Be fluent in Japanese, both written and spoken, with the ability to effectively communicate technical concepts and instructions to Japanese-speaking clients and colleagues
• Be proficient in English, with excellent verbal and written communication skills

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

• Cloud and Edge: Running apps closer to users for instant performance.
• Security : Neutralizing threats before they ever reach your data.
• Content Delivery : Scaling the world's biggest moments without a glitch.
• AI : Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!