Senior Technical Account Manager, Microsegmentation

Akamai Technologies, Inc.; City of Albany (NY); Hybrid; USD 113,000 - 203,000; Full time

Benefits offered by this job

FlexBase program

Healthcare benefits

Job summary

Akamai Technologies, Inc. in Albany, NY (Guardicore now Akamai Enterprise Security Group) seeks a Technical Account Manager II to lead large deployments and drive customer success in security solutions.

You will be the focal point for technical issues, provide best-practice guidance, collaborate with Support and Engineering, assist with deployment and integration, and train customers on upcoming features. The role requires 7–10 years in technical customer-facing roles, experience with

Qualifications

• High School or Bachelor's degree in Computer Science, Engineering or related field, or equivalent.
• 7-10 years of experience in technical customer-facing roles (TAM, solutions engineer/architect).
• Experience with microsegmentation platforms, EDR, or network security and Zero Trust products.
• Experience with cloud platforms (AWS, Azure, GCP).
• Kubernetes experience is advantageous; strong understanding of networking, security, and OSes (Linux/Windows).

Responsibilities

• Be the focal point for technical vendor related issues in front of the customer.
• Provide product best practices and design guidance to enhance outcomes and performance.
• Collaborate with Support and Engineering to resolve issues and drive customer satisfaction.
• Assist with deployment, configuration and customization of the platform in the customer's environment.
• Support integration between Akamai Zero Trust solutions and other 3rd party solutions.
• Brief the customer on upcoming features and updates; provide training with Guardicore team.

Job description

Are you a dynamic security engineering professional with experience in large enterprise environments?

Are you passionate about building relationships and ensuring customer success?

Join Guardicore (now Akamai Enterprise Security Group)

Our Security Professional Services team helps protect some of the most well-known organizations around the world. We support our security and enterprise products (e.g. Zero Trust solutions, Web Application Firewall, anti-DDoS solutions, Bot Management).

Partner with the best

As a Technical Account Manager II, you will lead a large deployment process. You will help to build, innovate, improve performance and security strategies. Becoming an industry expert, delivering innovative outcomes for customers through efficient relationships and operational focus.

As a Technical Account Manager II, you will be responsible for:

• Being the focal point for technical vendor related issues in front of the customer
• Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time.
• Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction
• Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment.
• Supporting integration requirements between Akamai Zero Trust solutions and other 3rd party solutions.
• Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team

Do what you love

To be successful in this role you will:

• Have a High School / Bachelor's degree in Computer Science, Engineering, another related field or its equivalent
• Have 7-10 years of experience in technical customer-facing roles - TAM, solutions engineer, solutions architect
• Have experience with microsegmentation platforms, EDR, or network security and Zero trust products
• Have experience working with cloud platforms (AWS, Azure, GCP)
• Possess experience working with Kubernetes is advantageous.
• Have understanding of networking, security, and operating systems (Linux/Windows)

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge:

Running apps closer to users for instant performance.

Security

Neutralizing threats before they ever reach your data.

Content Delivery

Scaling the world's biggest moments without a glitch.

AI

Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $112,500 - $202,500/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an Aff