Senior Technical Account Manager (Federal)

Jobicy; United States; Remote; USD 125,000 - 165,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Unlimited PTO

Home office stipend

Learning & development budget

Job summary

Mattermost is hiring a Senior Technical Account Manager (TAM) to guide U.S. Federal and enterprise customers through secure deployment and operation of the Mattermost platform.

You will lead onboarding, architecture design, and production deployments across cloud, on-prem, hybrid, and air-gapped environments while ensuring compliance with FedRAMP, NIST, DoD STIG, and SOC 2. You will act as the primary technical contact, translating complex concepts to executive audiences and collaborating with

Qualifications

• Proven senior TAM or equivalent technical customer-facing role.
• Strong Linux, networking, cloud, containers, and DevSecOps knowledge.
• Experience with large enterprise or government customers and secure delivery.

Responsibilities

• Lead secure onboarding and production deployments for federal and enterprise customers.
• Design secure, scalable Mattermost architectures across cloud, on-prem, hybrid, and air-gapped environments.
• Ensure alignment with FedRAMP, NIST 800-53, DoD STIG, and SOC 2 requirements.
• Advocate for customers with Product, Engineering and Support teams.
• Create reusable deployment assets and document deployment processes.

Skills

Linux

Networking

Cloud infrastructure

DevSecOps

Python

Go

Tools

Docker

Kubernetes

Terraform

GitHub

Jenkins

Job description

Mattermost# Senior Technical Account Manager (Federal)Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.Apply for this job View companyRemote from: USASalary: USD 125k–165k / yrDepartment: Customer Support & SuccessEmployment: Full TimeExperience: DirectorPublished: 22 Oct 2026Apply before: 21 Nov 2026Listing views: 90Application actions: 2Application toolkit## Make your next move.Prepare your resume, explore your fit, and draft a cover letter for this opportunity.AI Summary## The role, at a glance.Mattermost is hiring a senior Technical Account Manager to guide U.S. Federal and enterprise customers through secure deployment and operation of its collaboration platform. The role combines customer-facing technical leadership with hands-on expertise in Linux, networking, cloud infrastructure, containers, identity integration, and DevSecOps. The TAM will lead onboarding and production deployments across cloud, on-premises, hybrid, and air-gapped environments while aligning implementations with FedRAMP, NIST, DoD STIG, and SOC 2 requirements. Success requires managing complex stakeholders, translating technical architecture for executive audiences, and advocating for customers across Product, Engineering, and Support. Candidates must satisfy U.S. export-control eligibility requirements and may need to obtain a government security clearance.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity5/5EasyHard### Pace & Pressure4/5RelaxedFast-paced### Autonomy Level4/5GuidedFull ownership### Communication Load5/5IndependentCollaborative**AI insight**This is a senior customer-facing technical role supporting high-security federal environments, where deployment decisions must satisfy stringent operational and compliance requirements. It demands broad infrastructure expertise alongside the ability to independently lead strategic customer engagements.## Salary analysisEstimated compensation compared with the broader US market for similar roles.Estimated job median (per year)Market rate**$145,000**US market range (per year)**$130k–$180k**0$198.00k**AI insight**The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a target base salary range of $125,000–$165,000 USD plus commission. Although no cadence is explicitly stated, the period is inferred as annual based on the range, U.S. location, and senior full-time technical-account-management context. Estimated U.S. market compensation for a senior federal-focused Technical Account Manager is approximately $130,000–$180,000 USD annually, excluding variable compensation and benefits.## Core skillsSkills and capabilities most closely associated with this opportunity.Technical Account ManagementCustomer SuccessLinux system administrationNetwork architectureKubernetesDockerCloud infrastructureCybersecurityDevSecOpsFedRAMPNIST 800-53SSO and SAMLOAuthTerraformPython**Sample interview questions**Opportunity details## About this role.Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.To learn more, visit www.mattermost.comMattermost is seeking a **Senior** **Technical Account Manager (TAM)** to serve as a trusted technical advisor to our **U.S. Federal and enterprise customers**. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in **mission-critical and high-security environments**.You will combine expertise in **infrastructure, cybersecurity, and DevSecOps** with strong customer engagement and project leadership skills. As a strategic partner, you will bridge **engineering, product, and customer teams**, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.### Key Responsibilities### Customer Success & Secure Solution Delivery* Lead technical onboarding, configuration, and production deployments for **strategic enterprise and U.S. Federal customers*** Design, validate, and implement **secure, scalable architectures** for Mattermost across **cloud, on-premise, hybrid, and air-gapped environments*** Support alignment with security and compliance frameworks such as **FedRAMP, NIST 800-53, DoD STIG, and SOC 2*** Guide customers in integrating Mattermost with **authentication and identity management systems (SSO, SAML, OAuth)**, DevOps pipelines, and monitoring tools* Provide proactive technical guidance to minimize operational risk and ensure long-term platform success### Technical Leadership & Advocacy* Serve as the **primary technical point of contact** for assigned accounts* Collaborate with **Product, Engineering, and Support** to resolve complex technical issues and advocate for customer needs* Develop reusable deployment assets including **scripts, playbooks, and technical documentation** to accelerate implementations* Participate in internal reviews to improve **onboarding methodologies and deployment best practices**### Communication & Stakeholder Management* Present complex technical concepts to **both executive and technical stakeholders**, tailoring communication to audience and context* Build trusted relationships that drive **adoption, expansion, and long-term customer success*** Maintain detailed records of **architectural decisions, deployment strategies, and customer feedback**### Required Qualifications* Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role* Strong technical knowledge of **Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure*** Hands-on scripting or development experience with **Python, Go, Node.js, or similar languages*** Strong understanding of **cybersecurity principles and secure system architecture*** Familiarity with **DevSecOps tools and workflows** (GitHub, Jenkins, Jira, Terraform, etc.)* Experience managing **large enterprise or government customers** and aligning technical delivery with business and security requirements* Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders* Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.* This role may require the candidate to **obtain and maintain a U.S. government security clearance** in the future.### Preferred Qualifications* Experience working with **U.S. Federal agencies, defense organizations, or regulated industries*** Familiarity with **IT Service Management (ITSM) frameworks*** Knowledge of compliance standards such as **FedRAMP, NIST, SOC 2, or ISO 27001*** Experience with **secure collaboration platforms or open-source technologies*** Exposure to **mobile device management (Intune, Workspace ONE, MobileIron)** environments* Experience working in a **startup or high-growth SaaS environment****Target Salary Range:** $125,000 – $165,000 USD plus commission*Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.*Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan.**U.S. Eligibility & Compliance**This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit Security Clearances — United States Department of StateApplicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the Bureau of Industry and Security and the Directorate of Defense Trade Controls.Mattermost is an EEO Employer, we are a remote-first, open-source company.We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.If you require accommodations during the interview process, please let us know—we’re happy to assist.