Senior Technical Account Manager - Enterprise SaaS (Hybrid)

Lighthouse Io; Dallas (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Lighthouse is seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for our largest customers. Embedded in the Customer Operations org, you will ensure enterprise clients receive proactive guidance, escalation management, and continuous technical support to maximize value from Lighthouse solutions.

You will partner with Product, Engineering, and Account Managers to analyze issues, deliver health checks, and coordinate cross-functional responses.

Qualifications

• 5-10+ years in TAM or similar roles.
• Proven track record handling high-severity technical incidents.
• Strong API, integrations, and troubleshooting knowledge.
• Fluent in English (spoken and written).

Responsibilities

• Serve as primary technical point of contact for assigned strategic accounts.
• Provide tiered escalation management with timely resolution.
• Monitor account health and surface risks; recommend preventative actions.
• Diagnose, reproduce, and resolve API/integration issues across frontend/backend.
• Support QBRs and Executive Business Reviews with technical updates and roadmap alignment.
• Lead proactive health checks, release briefings, and configuration reviews.
• Coordinate across Support, Engineering, Product, and Customer Success teams to drive resolution.
• Document customer environments, integrations, and workflows for faster support.
• Lead post-incident retrospectives and apply lessons learned.

Skills

Technical Account Management

SaaS

Customer relationship management

Technical communication

Escalation handling

Tools

APIs

Integrations

Job description

Lighthouse is seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for our largest customers. Embedded in the Customer Operations org, you will ensure enterprise clients receive proactive guidance, escalation management, and continuous technical support to maximize value from Lighthouse solutions.

You will partner with Product, Engineering, and Account Managers to analyze issues, deliver health checks, and coordinate cross-functional responses.