Senior Technical Account Manager - Australia

Camunda; United States; Remote; AUD 200,000 - 300,000; Full time

Benefits offered by this job

Remote & Flexible

In Person Connection

Health & Wellbeing

Financial Security

Professional Growth

Job summary

Camunda is seeking a Technical Account Manager to guide enterprise customers through adoption of our platform from day one. You’ll work remotely with ANZ accounts, delivering hands-on guidance, health checks, and strategic plans to maximize value. Travel up to 50% during busy periods may be required.

You’ll build trusted relationships across Camunda teams and customers, translating complex concepts for diverse stakeholders and driving successful outcomes at scale.

Qualifications

• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software.
• Hands‑on with a high‑level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks.
• Solid understanding of modern solution architectures and DevOps topics (especially Kubernetes).
• Proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders.
• Strategic problem solving with a collaborative, impact‑driven mindset; able to tailor approaches to unique customer situations.
• Willingness and flexibility to spend time on‑site with clients as account needs dictate (up to 50%).

Responsibilities

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long‑term success
• Deliver hands‑on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
• Foster strong, collaborative relationships with cross‑functional Camunda teams to drive measurable customer outcomes at scale
• Regularly spend time on‑site with accounts for key milestone interactions (as needed, up to 50% during busy periods)

Skills

Enterprise software

Technical advisory

Java/C#/Python

DevOps Kubernetes

Relationship building

On-site travel

Tools

Camunda product knowledge

Job description

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production – safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

About The Role

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

What You’ll Be Doing

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long‑term success
• Deliver hands‑on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
• Foster strong, collaborative relationships with cross‑functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre‑Sales to drive measurable customer outcomes at scale
• Regularly spend time on‑site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives

What You Bring

• Ability and/or willingness to use our product.
• At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
• Demonstrated technical expertise: hands‑on with a high‑level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
• Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
• A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
• Strategic problem solving competencies with a collaborative, impact‑driven mindset; comfortable tailoring approaches to unique customer situations
• Willingness and flexibility to spend time on‑site with clients as account needs dictate (up to 50% during busy periods)

Nice‑to‑haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
• Familiarity with Camunda products

Compensation

What We Have to Offer:

• United States: $180,100.00 to $290,400.00
• United Kingdom: £113,100.00 to £186,000.00
• Singapore: S$223,700.00 to S$335,500.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co‑working space support, and flexible time off to recharge when you need it.
• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, and local gatherings with fellow Camundi.
• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
• Professional Growth: Up to $/€/£1,000 per year for self‑driven learning: courses, certifications, books, you decide!

AI in our hiring process

Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here.

“Everyone is welcome at Camunda” - it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

This role is an existing vacancy

#ANZ