Senior Technical Account Manager

recordedfuture; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Medical

Dental

Vision

Life insurance

401(k)

Job summary

Recorded Future seeks a senior technical account management professional to own adoption, enablement, and long-term success for major enterprise customers leveraging security intelligence products and services.

The role blends strategic consulting, technical delivery, executive communication, issue management, and ongoing improvement of customers’ information security programs. Travel up to 30% is expected.

Qualifications

• Minimum five years of analytical, consulting, intelligence, military, business operations, cybersecurity, or information security experience.
• Experience working with enterprise customers and executive-level decision makers.
• Strong understanding of security intelligence use cases and the ability to deliver advisory engagements.
• Bachelor’s degree or an equivalent combination of education and experience.
• Ability to communicate effectively with both deeply technical specialists and senior executives.
• Mature judgment, problem-solving ability, teaching capability, and a strong focus on customer success and process improvement.
• Willingness and ability to travel at least 30% of the time.

Responsibilities

• Lead enterprise engagement activities including delivery planning, support escalations, regular touchpoints, steering meetings, business reviews, and ad hoc intelligence requests.
• Manage customer success plans and tailor projects to each client’s security priorities and operating model.
• Deliver initiatives involving intelligence priorities, platform configuration, tuning, training, threat briefings, threat modeling, and workflow enablement.
• Coordinate advisory and professional services engagements with internal and customer teams.
• Help customers integrate intelligence into security workflows across threat intelligence, SOC, vulnerability management, incident response, GRC, threat hunting, security testing, and executive functions.
• Track and communicate measurable value from practitioner teams through senior leadership, while representing customer needs to product teams.
• Maintain detailed records of outcomes, sentiment, risks, technical plans, and escalations in customer success and project systems.

Skills

Executive communication

Enterprise experience

Security intelligence

Advisory engagements

Education

Bachelor’s degree

Job description

Role overview

This senior technical account management role owns adoption, enablement, and long-term success for major enterprise customers using security intelligence products and services. The work combines strategic consulting, technical delivery, executive communication, issue management, and continuous improvement of customers’ information security programs.

Responsibilities

• Lead enterprise engagement activities including delivery planning, support escalations, regular touchpoints, steering meetings, business reviews, and ad hoc intelligence requests.
• Manage customer success plans and tailor projects to each client’s security priorities and operating model.
• Deliver initiatives involving intelligence priorities, platform configuration, tuning, training, threat briefings, threat modeling, and workflow enablement.
• Coordinate advisory and professional services engagements with internal and customer teams.
• Help customers integrate intelligence into security workflows across threat intelligence, SOC, vulnerability management, incident response, GRC, threat hunting, security testing, and executive functions.
• Track and communicate measurable value from practitioner teams through senior leadership, while representing customer needs to product teams.
• Maintain detailed records of outcomes, sentiment, risks, technical plans, and escalations in customer success and project systems.

Requirements

• At least five years of analytical, consulting, intelligence, military, business operations, cybersecurity, or information security experience.
• Experience working with enterprise customers and executive-level decision makers.
• Strong understanding of security intelligence use cases and the ability to deliver advisory engagements.
• Bachelor’s degree or an equivalent combination of education and experience.
• Ability to communicate effectively with both deeply technical specialists and senior executives.
• Mature judgment, problem-solving ability, teaching capability, and a strong focus on customer success and process improvement.
• Willingness and ability to travel at least 30% of the time.

Benefits and work setup

• The source indicates eligibility may include incentive compensation, equity, medical, dental, vision, life insurance, and a 401(k), depending on applicable details.