Senior Technical Account Manager

Okta Inc.; London (KY); Hybrid; USD 147,000 - 200,000; Full time

Job summary

Okta Inc. in London is seeking a Senior Technical Account Manager within our Workforce Identity group to drive long-term customer success for enterprise customers across industries.

You will own executive-level relationships, architect strategic success plans, and lead complex technical resolutions while mentoring peers.

Qualifications

• 8+ years of related professional IT experience (or 6+ years with a Master’s degree).
• 3+ years as TAM/Technical Consultant/Solution Architect/PM.
• 3+ years IAM or related security tech experience preferred.
• Education: BA/BS/MS in CS/IT or related discipline.
• Certifications: Okta Certified, CISSP or equivalent preferred.

Responsibilities

• Build deep executive-level relationships, serving as the primary technical contact for customer identity owners and IT leadership up to CxO.
• Architect tailored technical success plans to drive platform adoption and secure Okta against competitive displacement.
• Lead complex customer escalations, design robust mitigation plans, and collaborate with cross-functional teams to influence product direction.

Skills

Executive presence

CxO communication

Strategic roadmapping

Adoption & expansion

IAM knowledge

Hybrid environments

Education

BA/BS/MS in Computer Science or IT

Tools

SCIM

Okta Workflows

Active Directory

SAML 2.0 / OAuth / OpenID Connect

Job description

Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Okta: The World’s Identity Company™

About Okta & The TAM Team

Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust Okta to power their identity journeys.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their Okta investment.

What You’ll Be Doing

1. Strategic Customer Partnership & Influence

• Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).
• Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure Okta against competitive displacement.
• Adoption & Expansion: Guide customers in expanding their Okta footprint across critical Workforce solutions, continuously improving their overall security posture.

2. Complex Problem Resolution & Advocacy

• Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.
• Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.
• Cross-Functional Advocacy: Champion customer needs internally by collaborating with Okta Engineering, Product, and Support teams to influence product direction.

3. Thought Leadership & Team Enablement

• Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.
• Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.
• Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.

Workforce Identity Solutions You Will Support

You will provide deep technical guidance across Okta's comprehensive Workforce Identity lifecycle:

• IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• IGA: Lifecycle Management and Okta Identity Governance (OIG).
• PAM: Privileged Access Management.
• ITDR: Identity Security Posture Management and Identity Threat Protection.

What You'll Bring to the Role

Experience & Education

• 8+ years of related professional IT experience (or 6+ years with a Master’s degree).
• 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.
• 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.
• Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience).
• Certifications: Okta Certified, CISSP, or equivalent certifications are highly preferred.

Technical Mastery (Workforce Identity Focus)

• Okta Architecture: Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
• Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).
• Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols.
• Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, Okta Workflows, HR-driven provisioning, Active Directory).
• SaaS Ecosystems: Familiarity deploying and securing key SaaS platforms (O365, Salesforce, Workday, Box).
• Code Proficiency: Ability to read and modify existing quickstarts, code samples, or scripts to match customer requirements.

Communication & Leadership

• Executive Presence: Exceptional communication skills with a proven ability to translate highly technical concepts into clear business outcomes for CxO-level audiences.
• Boundary Setting: Skilled at managing expectations, tracking portfolio health metrics, and setting healthy boundaries with internal and external stakeholders.

Location & Language Requirements:

• This is a hybrid role, open to candidates based in London, Munich, Paris, or Warsaw. Fluency in both German and English is mandatory.

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The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
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