Senior Technical Account Manager

Akamai; Cambridge (MA); Hybrid; USD 141,000 - 253,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Company holidays

Vacation (PTO)

Sick time

Parental leave

Employee assistance program

Job summary

Akamai Cloud Solutions is seeking a Senior Technical Account Manager to act as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions. You will develop customer success plans, advise on cloud strategy, and drive adoption and value across enterprise workloads and AI initiatives.

You will collaborate with cross-functional teams to resolve challenges, drive retention, and help customers scale their cloud and AI

Qualifications

• 8+ years experience in cloud compute, infrastructure, DevOps, or customer-facing technical roles.
• Strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Experience advising customers on cloud adoption, workload optimization, and AI opportunities.

Responsibilities

• Act as the dedicated technical advisor for Akamai Cloud Compute customers across Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Develop customer success plans to drive adoption, retention, and business value.
• Advise on cloud compute strategies, workload placement, performance optimization, and operational best practices.
• Guide customers on AI inferencing opportunities and agentic AI use cases.
• Collaborate with product, engineering, support, and services teams to resolve challenges and advocate for customer needs.
• Lead regular business reviews and proactive engagements to drive cloud consumption growth.

Skills

Cloud computing

DevOps

Technical Account Management

Solutions Architecture

Customer Success

Education

Bachelor's degree or equivalent

Job description

Are you excited to work with innovative cloud computing and AI technologies?

Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure?

Join Akamai's Cloud Solutions group.

Akamai Cloud Solutions Helps organizations build, deploy, and. scale modern applications closer to users while optimizing performance, reliability, and cost. Our portfolio spans Core Compute, Edge Compute, and Qualified Compute Partner solutions, supporting enterprise workloads, AI inferencing, and agentic applications. Our team combines cloud, infrastructure, and customer success expertise. We welcome innovative, customer-focused talent passionate about helping customers grow.

Partner with the best

Leverage your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions. Accelerate adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.

As a Senior Technical Account Manager- Cloud Compute, you will be responsible for:

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
• Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth.
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
• Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
• Driving customer success through regular business reviews, technical consultations, and proactive engagement.
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth.

Do what you love

To be successful in this role you will:

• Have 8yrs experience and a Bachelors degree or equivalent experience
• Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role.
• Demonstrate an excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
• Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
• Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies.
• Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
• Demonstrate excellent communication, presentation, and consultative problem-solving skills.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $140,625 - $253,125/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.