Senior Tax & Compliance Analyst — AI-Driven Resolver

Avalara, Inc.; United States; On-site; USD 70,000 - 97,000; Full time

Job summary

Avalara, Inc. seeks a Senior Customer Support Analyst for the MyLodgeTax team to handle complex tax compliance inquiries escalated from frontline support.

You will be the subject-matter resource guiding back-filing, tax notices, and multi-jurisdictional issues with precision and clear communication. The role emphasizes AI-enabled workflows, timely resolutions, and collaboration with internal teams to improve customer experience and reduce compliance risk while upholding Avalara's AI-first

Qualifications

• Bachelor's degree in Accounting, Finance, or Business.
• 2+ years in a customer-facing role handling complex inquiries, tax/compliance operations, or case management.
• Experience resolving escalated customer issues, tax notices, or back-filing scenarios preferred.
• Excellent written and verbal communication skills — able to explain complex compliance topics clearly and professionally.
• Highly organized with strong attention to detail and the ability to manage multiple deadlines simultaneously.
• Proficiency in Microsoft Excel and ability to navigate multiple systems and tools effectively.
• Self-starter who takes ownership of their work and thrives in a deadline-driven, fast-paced environment.

Responsibilities

• Receive and resolve complex customer support cases escalated from the front-line team, owning each case through to full resolution.
• Investigate and resolve tax notices received by customers, treating these as high-priority cases requiring prompt, accurate action and coordination with jurisdictions and internal teams.
• Respond to jurisdiction inquiries requesting taxpayer or filing information, ensuring accurate and timely responses in accordance with compliance requirements.
• Support back-filing and amendment cases, including researching filing history, preparing required documentation, and coordinating with Professional Services for initial inquiries.
• Address customer questions related to revenue reporting, billing, refunds, and adjustments, providing clear and accurate guidance.
• Process license number requests and provide license copies when available in the customer file.

Skills

Customer service excellence

Effective communication

Time management

Attention to detail

Problem solving

Education

Bachelor's degree in Accounting, Finance, or Business

Tools

Microsoft Excel

Job description

Avalara, Inc. seeks a Senior Customer Support Analyst for the MyLodgeTax team to handle complex tax compliance inquiries escalated from frontline support.

You will be the subject-matter resource guiding back-filing, tax notices, and multi-jurisdictional issues with precision and clear communication. The role emphasizes AI-enabled workflows, timely resolutions, and collaboration with internal teams to improve customer experience and reduce compliance risk while upholding Avalara's AI-first