Senior Tax Advisor (CPA/EA) — Remote Expert

Intuit, Inc.; Towson (MD); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. seeks a skilled Tax Professional to guide TurboTax customers through tax preparation and explanations of tax terms via video interactions. You will help customers complete their returns, provide accurate tax advice, and resolve questions using expert knowledge.

The role is remote and requires active credentials (CPA/EA/Practicing Attorney), strong communication, and the ability to work in a fast-paced environment. Training and security compliance are provided.

Qualifications

• Active unrestricted credential (CPA/EA/Practicing Attorney) with tax prep experience.
• 2+ years of federal/state 1040 prep for 30+ clients per season using tax software.
• State licenses/PTIN and internet access meeting security criteria.

Responsibilities

• Virtual, customer-facing role using video software to interact with customers.
• Assist TurboTax customers with tax advice, full service prep and software inquiries.
• Create high quality customer interactions using deep tax knowledge and empathy.
• Utilize government sites and resources to deliver accurate answers.
• Document customer interactions and work toward KPI targets.
• Participate in pilot testing and training programs as needed.

Skills

Tax preparation

Customer service

Communication skills

Bilingual English/Spanish

Education

CPA

EA

Practicing Attorney

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. seeks a skilled Tax Professional to guide TurboTax customers through tax preparation and explanations of tax terms via video interactions. You will help customers complete their returns, provide accurate tax advice, and resolve questions using expert knowledge.

The role is remote and requires active credentials (CPA/EA/Practicing Attorney), strong communication, and the ability to work in a fast-paced environment. Training and security compliance are provided.