Senior Systems Engineer

Riverland Community Health; Saint Paul, Northern (MN, KY); Hybrid; USD 104,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

FSA

403b retirement plan

Life insurance

Voluntary life insurance

Paid time off

Job summary

Riverland Community Health in Saint Paul, MN seeks a Senior System Engineer to oversee IT and facilities infrastructure, ensuring secure, compliant, reliable systems supporting a busy clinic.

The role leads architecture, maintenance, security, monitoring, incident response and staff coaching, while coordinating with clinical leadership and external vendors to optimize operations.

Qualifications

• Associate degree in MIS/CS/IS or related field required.
• Bachelor's degree preferred; three years IT analytics experience required.
• Minimum two years in supervising technical staff.
• Experience with medical systems is a plus.
• Must have valid driver's license and be able to travel to remote offices.

Responsibilities

• Design, implement and maintain server environments and cloud services.
• Maintain IT infrastructure integrations with EHR and clinical systems.
• Configure monitoring tools to ensure uptime and security.
• Lead IT and facilities projects and maintain runbooks and DR docs.
• Provide supervision and coaching to IT staff and coordinate with vendors.
• Ensure compliance with HIPAA and other healthcare regulations.

Skills

Communication skills

Teamwork

Independent worker

Fast-paced clinic environment

Problem solving

Judgement & decision-making

Effective communication

Regulatory knowledge

Time management

Windows OS/AD/M365

Networking & hardware

On-call support

Education

Associate degree in MIS/CS/IS/Business admin

Bachelor's degree preferred

3+ years IT/analyst experience

2+ years supervisory experience

Experience with medical systems a plus

Valid driver's license

Tools

Windows OS

Active Directory

Microsoft 365

Relational databases

Networking

Job description

Description

Riverland Community Health

is a Federally Qualified Health Center in St. Paul, where patients receive community-based Family Practice medical care in addition to mental health, dentistry, social work, and other integrated services. When joining RCH, you become part of a diverse, inclusive, and welcoming team who are dedicated to serving our patients and pursuing our mission to deliver excellent healthcare for all and training for the providers of tomorrow.

JOB SUMMARY

The Senior System Engineer serves a critical role in the day-to-day operations of the health center. The Senior System Engineer is responsible for ensuring all building and IT related systems are optimized, safe, compliant and support an optimal experience for all customers (staff, providers, patients, visitors). This role executes approved Facility and IT strategy and infrastructure standards. Strategic planning, policy development, budget authority, and final compliance accountability remain with executive leadership.

ESSENTIAL FUNCTIONS

Systems Architecture & Maintenance

• Design, implement, and maintain server environments, virtualized systems, and cloud services in alignment with approved architecture and standards.
• Maintain and support the technical infrastructure and integrations associated with technology platforms (EHR, telephone system, business applications, etc.) in coordination with vendors and clinical leadership.
• In collaboration with the facilities liaison, ensure building systems are in good working order, avoiding interruptions that would impact clinic operations.

Security & Compliance

• Implement and manage cyber security tools to support organizational compliance with HIPAA and other healthcare regulations.
• Conduct security assessments, incident response planning, audits, and disaster recovery planning under executive direction.
• Serve as a liaison with the building security vendor, ensuring systems are in good working order; coordinate activities with local law enforcement as needed.

Monitoring & Incident Management

• Configure and maintain monitoring tools to ensure system uptime, performance and security.
• Serve as the internal escalations point for company infrastructure (including facilities) and technology service issues; perform root cause analysis and remediation.

Collaboration & Support

• Collaborate with clinical, administrative and operational teams to align technology with workflow needs.
• Serve as the liaison between administration and external vendors that support the overall operation of the building, including janitorial and environmental support vendors.

Project Management & Continuous Improvement

• Lead or coordinate the technical execution of facility and IT projects (facility projects, system migrations, upgrades, integrations, and/or expansions) under executive direction.
• Maintain system documentation, architecture diagrams, runbooks, and disaster recovery documentation.
• Stay current on evolving technologies to improve reliability, security, and operational efficiency.

People Leadership

• Provide direct supervision, support, coaching and mentoring to IT desktop support staff, deescalation support staff.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication abilities.
• Outstanding interpersonal skills.
• Ability to work independently or in a team.
• Ability to work in a fast-paced clinic environment as a piece of a care team.
• Skill in identifying problems, problem solving and resolution.
• Demonstrate sound judgement and decision-making abilities.
• Ability to establish and maintain effective communication.
• Working knowledge of multiple human resource disciplines, including compensation practices, employee relations, diversity, performance management, and federal and state respective employment laws.
• Ability to perform the job in accordance with Riverland Community Health Center’s Standards of Business Conduct, which includes compliance, ethics and integrity, confidentiality, protection of assets and avoidance of conflicts of interest and inappropriate business relationships. Specifically, work processes that involve billing/collections practices for avoiding activities that constitute fraud and abuse.
• Excellent time management skills with the ability to prioritize workflow and meet stringent deadlines.
• Knowledge of Windows OS, Group Policy, Active Directory, Microsoft 365 applications, relational databases, data query execution, networking, hardware, and application systems.
• Ability to occasionally work after hours or on weekends and travel to remote offices.
• Ability to provide on-call support on a rotational basis.

EDUCATION/EXPERIENCE

• Associate degree in an accredited college or university with a major in Management Information Systems, Computer Science, Computer Information Systems, Business Administration or equivalent in a closely related field is required.
• Bachelor's degree from an accredited college or university with a major in Management Information Systems, Computer Science, Computer Information Systems, Business Administration or equivalent in a closely related field is strongly preferred.
• At least three (3) years minimum experience in computer related field as an Analyst level I is required.
• Minimum three (3) years of increasingly responsible experience in information technology services is required.
• Minimum two (2) years of experience with direct supervision of technical staff is required.
• Demonstrated experience in application management is required.
• Experience in Medical systems is a plus.
• A valid driver's license is required.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

SUPERVISORY RESPONSIBILITIES

• IT Support Staff
• Security Support Staff

WORK ENVIRONMENT

Work is performed in a clinic office environment. Contact with staff, patients and outside agencies. Possible exposure to communicable disease and medical preparations common to clinic environment.

A summary of our benefits include but are not limited to: health, dental, vision, HSA, FSA, basic life insurance, voluntary additional life insurance, spousal and child insurance, long-term disability, and a 403b retirement plan.

In addition, job offers made during flu season are conditioned on the candidate receiving the annual flu vaccination before their start date.

RCH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compensation is $104,000.00 to $140,000.00 annually.