Senior Systems Engineer

Fidelity Investments Inc.; North Carolina; On-site; USD 120,000 - 150,000; Full time

Job summary

Fidelity Investments is seeking a seasoned production support engineer to join the Workplace Investment (WI) Stability Optimization CoE. You will coordinate environment stability, triage incidents, and partner with Infrastructure, Engineering, Operations and Business Leaders to drive rapid resolutions in a customer-facing test environment.

The role requires 6+ years in production environments, expertise with mainframe tools, cloud platforms (AWS/Azure), Kubernetes, Datadog/Splunk dashboards, and

Qualifications

• A Bachelor’s or master’s degree in Computer Science, Software engineering or related field
• At least 6 years of experience working in production environments, on-Prem and Cloud
• Experience with mainframe tools including COBOL, CICS, DB2, JCL, VSAM, MQ and writing COBOL/Native procedures
• SPS knowledge is preferred
• Experience with monitoring/observability tools such as CloudWatch, Datadog, Splunk, ELK
• Experience creating dashboards in Datadog and Splunk
• Coordinate and triage incidents within managed environments with ITIL knowledge
• Knowledge of CI/CD pipelines: GitHub, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeploy
• Knowledge of ETL, Java, Python, or distributed tech, including AWS or Azure
• Strong experience with Kubernetes, AKS and EKS
• Unix scripting, Python or related languages
• Public cloud environments, preferably AWS and Azure
• Analytical and detail-oriented with data analysis and stability trending
• Lead coordination with stakeholders to align across business
• Ability to learn new concepts quickly
• Customer-oriented with professional communication
• Ability to mentor team members and coordinate with partners
• Strong self-starting, analytical, communication, and critical thinking skills

Responsibilities

• Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle
• Guiding resources assigned to the incident and ensures the incident is receiving the accurate support to drive resolution as quickly as possible
• An automation mentality to drive platform stability approaches
• Streamlining processes, optimizing workflows, introducing new features with positive business impacts
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency
• Execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.
• Must bring flawless execution and results in role of organizational navigator and collaborator.
• Actively learning, sharing insights, industry practices and developments, within your area of expertise
• Impactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellence

Skills

Production support

Incident coordination

Cloud platforms

Mainframe tools

Datadog Splunk

CI/CD pipelines

Java/Python

Kubernetes

Unix scripting

AWS/Azure

Analytical thinking

Stakeholder collaboration

Mentoring

Customer focus

ITIL coordination

ETL

Education

Bachelor’s or Master’s degree in Computer Science / Software Engineering or related field

Tools

Mainframe tools: COBOL/CICS/DB2/JCL/VSAM/MQ

Datadog

Splunk

CloudWatch

GitHub/Jenkins/Maven/Docker/Artifactory/Kubernetes/uDeploy

AWS

Azure

Unix scripting

ETL

Java/Python

Job description

Job Description:

The Role

The Workplace Investment (WI) Stability Optimization CoE is looking for a utility player with strong communication, highly customer obsessed, proven engineering and multiple years production support experience. In this role the individual will play a vital role in supporting our testing teams across multiple test environments and will be responsible for leading the environment stability in line with the WI COE group’s roadmap and aligning to WI and needs of other business groups within Fidelity. We do this by coordinating the response to environment issues while also supporting our applications in a customer facing test environment and driving to resolution in a customer technical support model.

Note: Fidelity will not provide immigration sponsorship for this position.

The Expertise and Skills You Bring

• A Bachelor’s or master’s degree in Computer Science, Software engineering or related field
• At least 6 years of experience working in sophisticated production environment, on-Prem and Cloud
• Confirmed experience of mainframe development/tools including COBOL, CICS, db2, JCL, VSAM, MQ, etc. and writing COBOL/Native stored procedures.
• Having business knowledge of Stock Plan Services(SPS) is preferred
• Experience with monitoring/observability tools such as CloudWatch, Datadog/Splunk, ELK stack.
• Strong experience of creating dashboards in Datadog and Splunk
• Should have experience in coordinating and triaging incidents within the managed environments, with ITIL practice knowledge to support the day-to-day operations
• Knowledge of CI/CD pipelines stacks like Github, Jenkins, Maven, Docker, Artifactory, Kubernetes, uDeploy
• Knowledge of ETL, Java, Python, or other Distributed Technologies, including experience in Cloud platform such as AWS and/or Azure
• Strong Experience with Kubernetes, AKS and, EKS
• Hands-on Experience in Unix scripting, Python, or related programming languages
• Hands-on Experience with Public Cloud environments, preferably AWS and Azure.
• Analytical and detail orientated thought process with the ability to take methodical approach to activities such as data analysis and stability trending.
• Ensuring all agreed to operational policies and procedures are adhered to.
• Leading the coordination with stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Squads and Business Leadership to ensure alignment across the business.
• Capability to partner with Operations and Stakeholders on stability opportunities based upon reporting/trending findings as well as operational readiness
• Ability to quickly learn new concepts and technologies to support day to day operations
• Customer orientated personality exhibiting professionalism and enthusiasm
• Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications
• Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams
• Able to mentor team members in areas where you have domain expertise and able to coordinate with partners on
• Strong self-starting, analytical, communication, and critical thinking skills

The Value You Deliver

• Bring Stability and Efficiencies to WI Squads and Operations to accelerate development life cycle
• Guiding resources assigned to the incident and ensures the incident is receiving the accurate support to drive resolution as quickly as possible
• An automation mentality to drive platform stability approaches
• Streamlining processes, optimizing workflows, introducing new features with positive business impacts
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency
• You will execute plans for technical standardization and process refinement within the Stability and Automation engineering organization, especially for Operations and Squads.
• Must bring flawless execution and results in role of organizational navigator and collaborator.
• Actively learning, sharing insights, industry practices and developments, within your area of expertise
• Impactful, with a passion for contributing to continuing enhancement of our engineering capabilities with a focus on excellence

The Team

The WI QE Center of Excellence (COE) is passionate about driving WI organizational’ s technological innovation initiatives and improvements which accelerates the squad, operational efficiencies and improve the customer experience. The mission of the COE is engineering excellence across the WI business with focus areas on engineering effectiveness, engineering measurement and maturity, engineering innovation and engineering culture and craft. Stability is our top priority!

Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Category:

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.