Senior Systems Engineer

Integrated Technologies, Inc.; High Point (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle

Certification funding

Job summary

Integrated Technologies, Inc. is seeking a senior escalation-focused IT engineer to own complex infrastructure work across a client base in High Point, NC. You will act as the final escalation point for Level 2, handle migrations, design networks, and manage Microsoft 365 and Entra ID configurations.

You’ll operate without a management track, deliver hands-on projects, and maintain security and backup stacks while communicating with owners and executives to explain costs and timelines.

Responsibilities

• Serve as the final internal escalation point for our help desk and Level 2 technicians.
• Take over inherited environments, document, plan modernization, and build affordable paths forward.
• Plan and execute infrastructure projects with cutover and rollback plans.
• Build complete environments: AD, DNS, DHCP, Group Policy, file/print services, firewall, VLANs, and Microsoft 365 tenancy.
• Architect and troubleshoot networking: site-to-site VPN, VLANs, routing, firewall policies.
• Administer Microsoft 365 and Entra ID in depth: CA, identity, mail flow, DNS, SPF, DKIM, DMARC.
• Maintain security and backup stacks and respond to compromises.
• Support line-of-business apps like QuickBooks and client-specific software.
• Be the senior technical voice in client conversations with owners and executives.
• Document in ITGlue to avoid starting from zero for the next engineer.

Skills

Active Directory

Microsoft 365

Entra ID

Networking

Security & backup

Tools

ITGlue

Job description

Full-time, in-office in High Point, North Carolina. Monday through Friday, 8:00 a.m. to 5:00 p.m., with an hour for lunch.

No nights. No weekends. No after-hours on-call rotation. The only rotation is daytime coverage on major holidays, with a spiff for the day, and new engineers join it once they're up to speed.

The Short Version

This is an MSP, and the job covers the full range.

Some weeks you're taking over an environment nobody documented and figuring out what's actually running before you touch it. Some weeks you're replacing a domain controller that's been up since 2014, moving a client into Microsoft 365, or rebuilding a flat network with switches and VLANs. In between, you're the last stop for escalations our Level 2 techs can't close, and you're on the phone with an owner explaining why the thing they want costs what it costs.

We need someone who can do all of it, decide what matters first, and work unsupervised across a client base where every environment does things a little differently.

If that's work you've owned rather than assisted on, keep reading.

The Role

You are the top of our technical escalation path. When our Level 2 techs hit the wall, the ticket comes to you and it stops there.

You also own the complex infrastructure work across our client base: server migrations, network design, firewall and VLAN configuration, Microsoft 365 tenant work, backup and disaster recovery. That work is yours to execute, not to plan for someone else.

This is not a lead role. You have no direct reports. You don't scope or assign work to other technicians, and you aren't reviewing anyone else's tickets. You're the senior technical resource, and that's the whole job.

Roughly half your time is project and infrastructure work planned in advance. The rest is escalations and client-facing technical work.

What You'll Do

• Serve as the final internal escalation point for our help desk and Level 2 technicians, and make the call on when an issue needs a vendor
• Take over inherited environments: document what's there, find what's broken or unsupported, and build a modernization plan the client can afford and survive
• Plan and execute infrastructure projects in phases: domain controller replacements, server migrations, network rebuilds, email migrations to Microsoft 365, and hardware refreshes, each with a cutover plan and a rollback path
• Build complete environments when the situation calls for it: Active Directory, DNS, DHCP, Group Policy, file and print services, firewall, VLANs, wireless, Microsoft 365 tenant, licensing, backup, and endpoint security, from bare hardware to a working site
• Architect and troubleshoot networking: site-to-site VPN, VLAN segmentation, routing, firewall policy, and wireless design and coverage
• Administer Microsoft 365 and Entra ID at depth: Conditional Access, identity, mail flow, DNS and email authentication (SPF, DKIM, DMARC), and security and compliance configuration
• Maintain the managed security and backup stack across the client base, including response when a client environment is compromised
• Support line-of-business applications, including QuickBooks and client-specific vertical software
• Serve as the senior technical voice in client conversations, including with owners and executives who don't speak IT
• Document in ITGlue so the next engineer isn't starting from zero

How This Role Is Supported

You'll work alongside an in-house help desk, two Level 2 technicians, and a second full-time engineer who is also an owner. Another owner has about a decade of IT experience and is available when you want a second opinion on something.

Scheduling is handled by a dedicated dispatcher, so your day is planned and you stay on the work. Client onboardings are handled by another technician. Low-voltage and infrastructure work, including structured cabling, cameras, access control, and A/V, is handled by a separate team.

All client sites are in North Carolina. Nearly all are within 45 miles of our High Point office, and most are considerably closer. We provide a company vehicle for on-site work.

Why This Job and Not the Remote One

We know what we're competing with. Here's the honest pitch.

• No nights, no weekends, no after-hours on-call rotation. The only rotation is daytime coverage on major holidays, with a spiff for the day.
• Projects, not a ticket queue. Inherited environments to untangle and rebuild, across a varied client base rather than the same problem on repeat.
• A company vehicle for on-site work. Your personal car stays out of it.
• No management track attached. You're the senior technical resource. You won't be pulled into supervising people to advance.
• Direct owner access. We're small and locally owned. Your technical recommendations go to a decision maker the same day, not into a committee.
• We pay for certifications and the time to study for them.
• Client sites are close. Nearly everything is inside a 45-mile radius.

About Integrated Technologies

Integrated Technologies, Inc. is a locally owned Managed Service Provider headquartered in High Point, North Carolina. We support roughly 70 managed clients across the Piedmont Triad and North Carolina, along with a broader base of project clients. Our client relationships go back more than 30 years, and the practice is built on proactive support and doing the work properly the first time.

Our help desk and technical support teams are centrally located at our High Point headquarters. Nothing is outsourced and nothing is offshored. When a ticket escalates, it escalates to someone sitting down the hall.

We're active members of the High Point Chamber of Commerce and the Guilford Merchants Association, and we participate in and sponsor local business and community events throughout the year.