Senior Systems Engineer

Lighthouse Credit Union; Dover (NH); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Annual Bonus Program

401(k) with Employer Match

PTO + Federal Holidays

Weekly Paychecks

Job summary

Lighthouse Credit Union seeks a Senior Systems Engineer to lead the administration, engineering, and lifecycle support of key business systems. You will drive complex troubleshooting, upgrades, and integrations while translating business needs into robust technical solutions.

With limited oversight, you will mentor engineers, manage vendor relationships, and ensure systems are reliable, secure, and aligned with enterprise standards. Hybrid or remote work is available with occasional travel.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 5+ years of directly related experience in systems engineering, system administration, application support, or a similar role.
• Progression to Senior Systems Engineer is based on performance and readiness.

Responsibilities

• Provides advanced third-level support for complex or high-impact incidents; leads root-cause analysis, coordinates resolution, and identifies preventive improvements.
• Serves as the senior technical owner and subject matter expert for assigned systems, including architecture, integrations, configurations, environments, access, performance, and operational controls.
• Leads complex upgrades, enhancements, integrations, and system projects from requirements through implementation and stabilization.
• Translates business use cases into technical requirements, solution designs, dependencies, acceptance criteria, test plans, and implementation work items.
• Coordinates QA and user acceptance testing, including test strategy, scenarios, scripts, defect resolution, and implementation readiness.
• Manages strategic vendor relationships for assigned systems, including contracts, SLAs, escalations, release planning, and delivery quality.
• Develops and maintains advanced procedures, system diagrams, recovery documentation, support models, training materials, and knowledge resources.
• Assesses system health, capacity, risk, technical debt, lifecycle status, and compliance requirements; leads remediation.
• Mentors System Engineers, provides technical guidance, and promotes consistent engineering and documentation practices.
• Partners with business and technology stakeholders to prioritize work, communicate impacts and risks, and deliver approved system capabilities.

Skills

Jira

MS Office

Communication skills

Time management

Mentoring

Education

Bachelor's degree in related field

5+ years experience in systems engineering

Tools

Jira

Job description

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

Embraces Change & Learning

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Utilizes Critical & Creative Thinking

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one's immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

Takes Personal Ownership

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY

The Senior Systems Engineer is responsible for the advanced administration, engineering, and lifecycle support of assigned business systems. This role leads complex troubleshooting, upgrades, integrations, enhancements, and projects; translates business requirements into sustainable technical solutions; and serves as the senior subject matter expert for assigned platforms. The Senior Systems Engineer works with limited oversight, manages vendor and stakeholder relationships, provides technical guidance to other engineers, and ensures systems are reliable, secure, supportable, and aligned with enterprise standards.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• * Provides advanced third-level support for complex or high-impact incidents; leads root-cause analysis, coordinates resolution, and identifies preventive improvements.
• * Serves as the senior technical owner and subject matter expert for assigned systems, including architecture, integrations, configurations, environments, access, performance, and operational controls.
• * Leads complex upgrades, enhancements, integrations, and system projects from requirements through implementation and stabilization.
• * Translates business use cases into technical requirements, solution designs, dependencies, acceptance criteria, test plans, and implementation work items.
• * Coordinates quality assurance and user acceptance testing, including test strategy, scenarios, scripts, defect resolution, and implementation readiness.
• * Manages strategic vendor relationships for assigned systems, including contracts, service-level commitments, escalations, release planning, and delivery quality.
• * Develops and maintains advanced procedures, system diagrams, recovery documentation, support models, training materials, and knowledge resources.
• * Assesses system health, capacity, risk, technical debt, lifecycle status, and compliance requirements; recommends and leads remediation.
• * Mentors System Engineers, provides technical guidance, and promotes consistent engineering and documentation practices.
• * Partners with business and technology stakeholders to prioritize work, communicate impacts and risks, and deliver approved system capabilities.

JOB SPECIFICATIONS

• * Working knowledge of consumer banking products across deposits, cards, and lending.
• * Proficiency with Microsoft Office and collaboration tools.
• * Working knowledge of Jira or comparable work-management tools.
• * Strong analytical, prioritization, documentation, and time-management skills.
• * Clear written and verbal communication skills with the ability to work effectively across business and technology teams.
• * Demonstrated ownership, sound judgment, diplomacy, and commitment to continuous learning.
• * Ability to lead complex technical work, influence stakeholders, and mentor other engineers.

EDUCATION, TRAINING & EXPERIENCE

• * Bachelor's degree in a related field or equivalent practical experience; advanced degree preferred.
• * 5+ years of directly related experience in systems engineering, system administration, application support, or a similar role.
• * Progression to the Senior System Engineer position is based on sustained work performance, demonstrated competencies, scope of responsibility, and organizational readiness, not length of employment or years of service.

WORK ARRANGEMENT:

The working arrangement for this position is hybrid or remote. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. Although a remote work arrangement may be authorized, those working in a remote position should expect occasional travel to headquarters or other business locations as necessary for work purposes.

PHYSICAL REQUIREMENTS

• * Must be able to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation).
• * Frequently remains sitting in a stationary position for extended periods of time operating office/computer equipment.
• * Occasionally lifts and/or moves up to 20 pounds.

TRAVEL REQUIREMENTS

Travel will be required for ongoing training, meetings and/or other business needs.

Back Office Benefits That Work for You

We know life doesn't pause when you're at work - and your benefits shouldn't either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

• * Student Loan & Tuition Assistance - Whether you're paying off debt or going back to school, we help lighten the load.
• * Employee Loan Discounts - Get access to lower rates on personal loans, just for being part of the team.
• * Weekly Paychecks - Because waiting two weeks shouldn't be the norm.
• * 401(k) with Employer Match & Profit Sharing - We invest in your future with generous contributions and immediate vesting.

Time Off That Respects Your Life

• * Lighthouse Leave Program - Paid time off for major life moments, from welcoming a child to caring for a loved one.
• * Volunteer Time Off (VTO) - Give back to your community with paid time to serve.
• * PTO + Paid Federal Holidays - Rest, recharge, and celebrate without worry.
• * Balanced Schedule - All branches close by 5pm and on Sundays - no late nights or unpredictable shifts.

Health & Wellness

• * Comprehensive Medical, Dental & Vision Plans - Coverage that starts quickly and fits your needs.
• * HSA/FSA Options - Save pre-tax dollars for everyday health expenses.
• * Discounted Pet Insurance - Because furry family members deserve care too.
• * Employee Assistance Program (EAP) - Free, confidential support for life's challenges - available 24/7.

Culture & Connection

• * Annual Bonus Program - Celebrate your wins, your teammates' successes, and the Credit Union's growth - together.
• * Engagement Groups - Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• * Ongoing Training & Career Growth - We invest in your development from day one.
• * Annual Summit & Team Outings - Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER

DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.