Senior Systems Engineer

Level99 Entertainment; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Level99 Entertainment in the Greater Boston area is seeking a Senior Systems Engineer to act as the technical backbone for our entertainment brand's venues and support center. You will design, deploy, and maintain network infrastructure and security across multiple locations, ensuring high availability and robust performance.

The role covers hardware and server management, OS administration across Windows, macOS, Android, and Linux, and vendor/procurement coordination.

Qualifications

• Proven experience designing and maintaining enterprise networks across multiple sites.
• Strong background in security and systems administration.
• Willingness to travel to Level99 venue locations and work on-call shifts.
• Experience supporting infrastructure in entertainment or retail venues is a plus.

Responsibilities

• Design, implement, and maintain the network infrastructure across all venues, ensuring high availability and scalability.
• Implement and manage security measures, conduct audits, and monitor EDR to protect against threats.
• Manage and stage hardware and servers at venues, oversee MDM, and coordinate deployments.
• Administer Windows, macOS, Android, and Ubuntu across devices; troubleshoot OS issues.
• Establish vendor relationships, evaluate proposals, negotiate contracts, and lead IT procurement.

Skills

Networking

Security

Network design

Linux

WiFi administration

virtualization

high availability architecture

SD‑WAN

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life‑size mini‑games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

OVERVIEW

If you’re a seasoned infrastructure pro who thrives on wearing many hats — from network architecture and security to hardware deployments — this one’s built for you. As the Senior Systems Engineer at Level99, you’ll be the technical backbone behind an innovative entertainment brand, keeping our venues and support centre running seamlessly across the country.

RESPONSIBILITIES

• Network Administration: Design, implement, and maintain the organization’s network infrastructure, ensuring high availability, performance, and scalability across all venues.
• Network Security: Implement and manage security measures, conduct regular audits, develop security policies, and monitor EDR software to protect the network from unauthorized access and threats.
• Hardware & Server Management: Manage and stage network and server hardware at venue locations, oversee MDM solutions, coordinate equipment deployments, and perform server administration tasks.
• Operating Systems: Administer and maintain Windows, MacOS, Android, and Ubuntu operating systems across various devices, troubleshooting and resolving OS‑related issues as needed.
• Vendor Management & Procurement: Establish vendor relationships, evaluate proposals, negotiate contracts, and lead IT procurement processes for hardware, software, and licenses.

MUST‑HAVE SKILLS

• Networking, security, network design, Linux, WiFi administration, virtualization, high availability architecture, SD‑WAN
• Ability to work a flexible schedule based on business needs
• Based out of the Greater Boston area plus travel to Level99 venue locations, as needed
• Must be available for on‑call response to critical infrastructure incidents outside of normal business hours

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Relevant certifications (e.g., CISSP, CCNA, CompTIA Network+, CompTIA Security+, MCSA, MDM certification, etc.) are a plus.
• Experience in construction site environments, low voltage design in architectural drawings, commercial audio systems, and security camera system design and administration is a plus.

$110,000 - $140,000 a year

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a “low maintenance, low drama” person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to “get it done now”

Level99 is an E‑Verify employer.