Senior Systems Administrator (ECGS Application)

ADP, Inc.; Arlington (VA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Top Secret clearance

Onsite at government facility

Salary commensurate with experience

Medical/Dental/Vision

401(k)

Job summary

SHR Consulting Group, LLC in Arlington, VA, is seeking an experienced Senior Systems Administrator to support a mission-critical ECGS environment for DoD and National Gateway customers. The role covers administration, configuration, monitoring, and maintenance of ECGS applications and supporting infrastructure, including Service Desk, RI Router, and DST, with onsite work and a DoD clearance required.

The ideal candidate will manage Windows Server, SQL Server, and IIS components, perform

Qualifications

• Active DoD Baseline Certification required before start
• Bachelor’s in Computer Science/Information Systems/Engineering or related field
• CE certification in Windows Server or SQL is highly desired

Responsibilities

• Operate and administer ECGS application suite for high-availability performance
• Configure ECGS/Mailroom Profile libraries and Message Center folders
• Manage ECGS tools: Service Desk, RI Router, DST configurations
• Administer SQL Server databases and IIS web servers
• Monitor Windows hosts, distributed apps, and network connections
• Perform manual failovers between cluster nodes to support National Gateway customers
• Draft and maintain SOPs and system configuration baselines
• Collaborate with cybersecurity teams on patches, OS hardening, and IAVA/STIG compliance

Skills

ECGS experience

Troubleshooting

Communication

Security clearance

Education

Active DoD Baseline Certification (Security+)

Bachelor’s degree in CS/IS/Engineering

Microsoft CE cert (Windows Server/SQL)

Tools

Service Desk

RI Router

DST (Data Secure Transport)

SQL Server

IIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Systems Administrator (ECGS Application)

Full Time Arlington, VA, US

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary

SHR Consulting Group is seeking an experiencedSeniorSystems Administrator to support a mission-critical ECGS environment serving DoD and National Gateway customers. This position is responsible for the administration, configuration, monitoring, troubleshooting, and maintenance of ECGS applications and supporting infrastructure, including Service Desk, RI Router, Data Secure Transport (DST), Mailroom Profile libraries, Message Center, Windows Server, SQL Server, and IIS.

The Systems Administrator will monitor system and network performance, analyze message routing and transmission issues, troubleshoot distributed applications, and execute manual failover procedures between cluster nodes to maintain operational continuity. The role also supports OShardening, security patching, IAVA/STIG compliance, configuration management, and technical documentation in a secure DoD environment.

The ideal candidate brings strong systems administration and troubleshooting skills, specialized ECGS experience, and the ability to rapidly resolve complex messaging and communications issues in a mission-critical operational environment. This position is full-time onsite at the Pentagon and requires an active DoD Clearance.

Key Responsibilities:

• Operate and administer the Enterprise Communications Gateway System application suite, ensuring high-availability performance across both large and small-scale ECGS configurations.
• Configure and maintain the ECGS/Mailroom Profile libraries and Message Center folders, including the design and deployment of custom profiles to support advanced message filtering and distribution rules.
• Manage, configure, and troubleshoot ECGS tools and subsystems including Service Desk, RI Router, and DST (Data Secure Transport) configurations.
• Administer and troubleshoot backend systems supporting the ECGS environment, specifically Microsoft SQL Server databases and Microsoft Internet Information Services (IIS) web servers.
• Monitor, diagnose, and maintain hardware-to-software configurations, including Protogate Communications serial-to-network subcomponents.
• Provide real-time monitoring of host Windows Operating Systems, local and remote distributed applications, and vital network connections.
• Perform message routing analysis to proactively identify, troubleshoot, and resolve delivery failures, queue bottlenecks, and routing table issues.
• Execute manual failover procedures between local Cluster site ECGS applications and alternate site cluster nodes in support of National Gateway customers.
• Draft, update, and maintain technical documentation, standard operating procedures (SOPs), and system configuration baselines for the messaging platform.
• Collaborate with cybersecurity teams to maintain the system's security posture, including applying patches, OS hardening, and supporting vulnerability mitigation (IAVA/STIG compliance).

Minimum Qualifications:

• Demonstrated experience in the administration, configuration, and maintenance of the ECGS application suite (large and/or small scale).
• Hands-on experience configuring and managing ECGS tools, specifically Service Desk, RI Router, and DST (Data Secure Transport).
• Proficiency in administering and troubleshooting backend dependencies, including Microsoft SQL Server and Microsoft Internet Information Services (IIS).
• Experience with Protogate Communications serial-to-network hardware and software, and monitoring host Windows Operating Systems.
• Demonstrated ability to perform manual failover maneuvers between active-passive or active-active cluster nodes, specifically supporting National Gateway customer redirections.
• Proven capability to troubleshoot complex message routing anomalies and resolve critical transmission failures under pressure.
• Strong oral and written communication skills, with the ability to clearly document technical issues and coordinate status updates with program leadership.
• Demonstrated experience operating in a secure DoD IT environment and adhering to strict configuration control frameworks.

Education & Certifications

• Minimum of 7 years of relevant IT experience.
• Must possess an active DoD 8140/8570.01-M Baseline Certification (such as CompTIA Security+ CE or equivalent IAT Level II) prior to start.
• Computing Environment (CE) certification in Microsoft Windows Server or Microsoft SQL Server is highly desired.
• Bachelor’s in Computer Science/Information Systems/Engineering or related field. Advanced degree/ relevant professional certification preferred.

Security Clearance:

• Active Top Secret security clearance required at minimum.
• 100% onsite at a government facility within the National Capital Region (NCR), primarily at the Pentagon, Crystal Gateway, Taylor Building, Mark Center, or other JSP-designated alternate site.
• Must be local to the DC Metro Area with reliable transportation.
• Competitive salary commensurate with experience and clearance level.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company contribution.
• Paid time off and eleven federal holidays.
• Certification reimbursement and training support.
• Life and disability insurance.

Salary Range 150,000-180,000 USD. The salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions.

SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status