Senior Systems Administrator

Heartland Business Systems, LLC.; Lafayette, Northern (CO, KY); Hybrid; USD 62,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Community involvement

Personal development

Employee and family celebrations

Green initiatives

Personal time off

Work life balance

Recognition and awards

Job summary

Heartland Business Systems is seeking a Senior Escalation Engineer to act as the high-level technical point of escalation, diagnosing complex issues and guiding improvements. You will mentor Tier 1/2 teams, lead major upgrades, and coordinate with vendors to resolve critical incidents.

The role emphasizes networking, systems engineering, and security, with a strong focus on proactive maintenance and compliance. A blended skill set and professional demeanor are essential.

Qualifications

• 5+ years in an IT service role, systems administration, and/or network administration.
• 3+ years designing, implementing, and/or supporting client networks/systems in a managed services role.
• Associate degree or equivalent experience.
• Three or more certifications: CCNA, Network+, Server+, Microsoft O365 or Azure (non-fundamentals).

Responsibilities

• Serve as the high-level escalation point for complex incidents and requests.
• Troubleshoot advanced issues across servers, networks, cloud platforms, and security systems.
• Lead root cause analyses and implement long-term corrective actions.
• Mentor Tier 1/2 technicians to reduce escalations and improve skills.
• Lead upgrades, migrations, and major changes for servers, networks, and apps.
• Assist with incident response, vulnerability remediation, and security audits.

Skills

Networking

Systems administration

Security systems

Team player

Prioritization

Professional attitude

Education

Associate degree in technology-related field

Job description

Description

This role serves as a high-level technical escalation point within the service delivery organization. This role is responsible for diagnosing and resolving the most complex technical challenges, leading advanced project initiatives, and ensuring the stability, security, and optimal performance of client environments. This role collaborates closely with Tier 1 and Tier 2 teams, providing mentorship, developing documentation, and offering strategic guidance to continually elevate service quality. This position may specialize in networking, systems engineering, or a hybrid of both disciplines.

Roles and Responsibilities/Essential Functions:

• Serve as the high-level escalation point for complex incidents, service requests, and problem management.
• Troubleshoot and resolve advanced issues across servers, networks, cloud platforms, and/or security systems.
• Perform deep-dive root cause analysis and implement long-term corrective actions.
• Collaborate with vendors and third-party providers to resolve escalated issues.
• Support the managed services advanced practice
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
• Acknowledge and respond to tickets based on Managed Services SLA.
• Mentor Tier 1 and Tier 2 technicians to improve troubleshooting skills and reduce escalations.
• Participate in internal technical reviews and contribute to continuous improvement initiatives.
• Communicate effectively with clients regarding complex issues, project/service updates, and recommendations.
• Provide guidance on technology strategy, lifecycle planning, and risk mitigation.
• Lead server, network, and application upgrades, migrations, and major changes
• Assist with incident response, vulnerability remediation, and security audits
• Ensure client environments align with compliance and regulatory requirements where applicable
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Work closely with service delivery, project teams, and account management
• Maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 75% utilization per fiscal year prorated based on start date. These requirements will be balanced against professional development and on the job training. Utilization metrics will be re-evaluated on an annual basis.

Requirements

How to qualify:

• 5+ years’ experience working in an IT service role, systems administration, and/or network administration.
• 3+ years of experience designing, implementing, and/or supporting client networks/systems in a managed services role.
• Associate degree in a technology-related field or equivalent experience
• Three or more of the following certifications: CCNA, Network +, Server+, Microsoft O365 or Azure certifications (excluding fundamental courses)
• Maintain an outcome focused mindset
• Have strong prioritization skills
• Always be a team player
• Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance our success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
• Growth Opportunities
• Community Involvement
• Personal Development
• Employee and Family Celebrations
• Green Initiatives
• Personal Time Off
• Work Life Balance
• Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.

The expected annual base salary for this position is $62,000 to $82,000. In addition to base compensation, this position includes a comprehensive benefits package. Current benefits include:

• Health, dental, and vision insurance
• Company-paid long-term disability insurance
• Paid time off, including vacation, sick leave, and company-recognized holidays
• 401(k) retirement plan with company contribution

The final base salary will be determined by the candidate’s job-related skills, experience, education, and certifications, along with internal equity and market considerations. This pay range is provided in accordance with applicable state and local pay transparency laws.