Senior System Reliability & Observability Engineer

Jobtailor; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an IT Operations Engineer to support vendor-hosted applications and maintain enterprise governance. You will diagnose complex production issues, mentor peers, and collaborate with security teams to uphold data controls.

This role requires hands-on experience with mainframe scheduling, Workday integrations, ETL processes, and incident management in Agile environments. You will partner with vendors and internal teams to deliver timely fixes and support audits.

Qualifications

• 3–5+ years in supporting vendor-hosted applications (preferred).
• Jira, Agile methodologies; strong documentation and communication skills.
• Mainframe (CA7 or other scheduling tools, Workday or other HRMS systems, Oracle Identity Manager, Monitoring tools, ServiceNow or other ticketing software).
• Must be able to communicate across technical and non-technical channels – both spoken and written.
• Ideal candidate will keep pace with changing technology standards.
• Experience troubleshooting Workday integrations (EIB, Studio, Core Connectors) and end-to-end processes.
• General knowledge of ETL issues and maintenance.
• Practical experience troubleshooting JCL jobs and mainframe batch processing.
• Experience working with HR business partners as customers.

Responsibilities

• Troubleshoot complex production issues, conduct root‑cause analysis, mentor peers, and contribute to engineering standards.
• Own governance and controls for assigned applications; this includes timely certificate renewals, remediation of vulnerabilities, and responding to audits.
• Use tools like Dynatrace and BigPanda to detect anomalies, reduce MTTR, and drive incident prevention through observability and automation.
• Partner with PNC Enterprise security and access management teams to ensure data security and privacy controls for all assigned applications.
• Work in Agile (Scrum/Kanban), manage work in Jira, and coordinate incident/change management in ServiceNow.
• Work closely with technology teams, vendors, and business partners to prioritize, plan, and deliver quality fixes to production issues.
• Must be willing to participate in on call rotation.
• May be pulled in to assist with testing efforts on larger scale projects (e.g. Year End processing, Mergers and Acquisitions, etc.).

Skills

troubleshooting

root-cause analysis

incident management

ETL

JCL

mainframe batch processing

Workday integrations

Agile methodologies

documentation

data security

ownership

mentoring

communication

collaboration

prioritization

planning

adaptability

problem-solving

incident prevention

customer service

Tools

Jira

ServiceNow

Dynatrace

BigPanda

Workday

CA7

Oracle Identity Manager

HRMS systems

Job description

Jobtailor is seeking an IT Operations Engineer to support vendor-hosted applications and maintain enterprise governance. You will diagnose complex production issues, mentor peers, and collaborate with security teams to uphold data controls.

This role requires hands-on experience with mainframe scheduling, Workday integrations, ETL processes, and incident management in Agile environments. You will partner with vendors and internal teams to deliver timely fixes and support audits.