Senior System Analyst

Navy Federal Credit Union; Pensacola (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Navy Federal Credit Union in Pensacola, FL, is seeking a Senior IT/Business Systems Analyst to evaluate business needs and design technology-based solutions to improve operational efficiency. This role acts as a liaison between business stakeholders and IT teams, translating requirements into functional specifications and supporting development, testing, and implementation of automated systems.

At the senior level, the analyst leads analysis and design of complex systems and business processes,

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or experience.
• 5+ years of experience in systems analysis or IT/business support.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal, and quantitative communication skills.

Responsibilities

• Lead analysis for complex business issues and define system requirements to support organizational goals.
• Leads workflow diagrams creation and technical documentation.
• Design and recommend automated system controls and protocols to improve efficiency and accuracy.
• Lead session with end users to validate models, systems requirements and specifications.
• Optimize and redesign workflow charts and diagrams to study system capabilities and write specifications.
• Lead project planning of major initiatives and ensure timelines and budgets are met.
• Lead user acceptance testing and facilitate stakeholder sign-off of frameworks.
• Standardize system protocols by writing and updating procedures and documentation.
• Lead training programs and review content and materials.
• Perform other related duties as assigned.

Skills

Analytical skills

Requirements gathering

Stakeholder communication

Documentation

Mentoring

Education

Bachelor’s Degree in Information Technology / Computer Science / Business Administration / Engineering or equivalent

Job description

Overview

Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness. This role acts as liaisons between business stakeholders and IT teams, translating requirements into functional specifications and supporting the development, testing, and implementation of automated systems. At the senior level, the analyst leads the analysis and design of complex systems and business processes. This role provides technical guidance, mentors junior analysts, and manages small to mid-sized projects. The analyst ensures alignment between business goals and system capabilities, drives process optimization, and supports change management and training initiatives.

Overview

Responsible for evaluating business needs and designing technology-based solutions that improve operational efficiency and effectiveness. This role acts as liaisons between business stakeholders and IT teams, translating requirements into functional specifications and supporting the development, testing, and implementation of automated systems. At the senior level, the analyst leads the analysis and design of complex systems and business processes. This role provides technical guidance, mentors junior analysts, and manages small to mid-sized projects. The analyst ensures alignment between business goals and system capabilities, drives process optimization, and supports change management and training initiatives.

Responsibilities

• Lead analysis for complex business issues and define system requirements to support organizational goals.


• Leads workflow diagrams creation and technical documentation.


• Design and recommend automated system controls and protocols to improve efficiency and accuracy.


• Lead session with end users to validate models, systems requirements and specifications.


• Optimize and redesign workflow charts and diagrams to study system capabilities and write specifications.


• Lead project planning of major initiatives and ensure timelines and budgets are met.


• Lead user acceptance testing and facilitate stakeholder sign-off of frameworks.


• Standardize system protocols by writing and updating procedures and documentation.


• Lead training programs and review content and materials.


• Perform other related duties as assigned.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Engineering or the equivalent combination of education, training or experience


• 5+ years of experience in systems analysis or IT/business support


• Complete knowledge and understanding of Real Estate Lending


• Advanced understanding of systems analysis and project management methodologies.


• Strong analytical and problem-solving abilities.


• Excellent and effective written, verbal, and quantitative communication skills.


• Leads system analysis projects with minimal guidance.


• Leads system testing processes and leads improvement initiatives.


• Strong ability to build positive working relationships and cross-function collaboration.

Additional Information

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180


• 5510 Heritage Oaks Drive, Pensacola, FL 32526


• 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026


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• Computerworld® Best Places to Work in IT 2026


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• 2025 PEOPLE® Companies That Care


• Newsweek Most Trustworthy Companies in America 2026


• Military Times 2025 Best for Vets Employers


• Forbes® 2026 America's Best Large Employers


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• Forbes® 2025 America's Best Employers for Tech Workers


• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence


• Military.com Top Military Spouse Employers 2025


• 2026 Handshake Early Talent Award


• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

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Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations

If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.