Senior Synapse Tech Support Engineer (Remote)

FUJIFILM

Lexington (MA)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

FUJIFILM Healthcare Americas Corporation is seeking a Senior Technical Support Engineer (MI – I, Tier 1) to provide high-visibility remote technical support for HCUS customers across Synapse products. The role emphasizes complex issue resolution, precise documentation, and collaboration with cross-functional teams.

Working hours may include overtime, weekends, and on-call rotations to meet business needs. The position requires strong time-management, organizational skills, and the ability to

Qualifications

Bachelor’s Degree or Industry Experience Equivalent.

Responsibilities

Remotely troubleshoot and resolve issues in Synapse products.
Handle 3rd party hardware/software/network issues.
Document cases and communicate with customers.
Follow TAC escalation process to escalate to next level.
Coordinate with Synapse teams for issue resolution.
Monitor TAC wall boards to ensure proper statuses.
Maintain case/workload within team-defined metrics.
Be available for on-call rotation and occasional travel.

Skills

Certifications (Microsoft, VMware, and

Windows OS knowledge

Networking knowledge

SQL Server / Oracle knowledge

Communication skills

Synapse workflows knowledge

HL7/DICOM knowledge

Linux knowledge

PostgreSQL knowledge

Decision making

Time management

Education

Bachelor’s Degree or equivalent

Tools

VMware

Cisco

SQL Server

Oracle

Linux

HL7/DICOM integrations

Job description

Working hours may include overtime, weekends, and on-call rotations to meet business needs. The position requires strong time-management, organizational skills, and the ability to

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