Senior Sustainment Engineer, R&D

West Pharmaceutical Services, Inc; Scottsdale (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Generous Paid Time Off

Inclusive & Collaborative Culture

Job summary

West Pharmaceutical Services, Inc is seeking a highly motivated Sustainment Engineer in Scottsdale, AZ. This role involves handling Sustainment Engineering tasks for electromechanical wearable drug delivery devices. Responsibilities include leading device investigations, managing corrective actions, and ensuring product reliability through collaboration and compliance.

The ideal candidate will have at least 5 years of experience, a Bachelor's in Electrical Engineering, and familiarity with manufacturing processes. This position is onsite and includes generous Paid Time Off and a collaborative culture.

Qualifications

• 5+ years of experience in product sustainment or R&D support required.
• Familiarity with PCBA design and manufacturing processes.
• Experience in a highly regulated industry like medical devices is preferred.

Responsibilities

• Lead device investigations for new and existing devices.
• Implement corrective actions related to Non-Conformance Reports.
• Support change impact assessments across engineering, manufacturing, and quality.

Skills

Root cause analysis methodologies

Electronic CAD tools (Altium and/or OrCad)

Ability to read electronic schematics

Knowledge of C/C++ languages

Experience with microcontroller architecture

Working knowledge of regulatory standards (ISO 13485, FDA, IEC)

Education

Bachelor's Degree in Electrical Engineering or equivalent experience

Tools

Oscilloscope

Microsoft Office products

Job description

Location: Scottsdale, AZ, US, 85200

Department: R&D

This is an onsite position requiring the team member to be onsite 5 days a week.

No relocation is provided for this opportunity.

Who We Are:

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

What We Offer

Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively.

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.

Job Summary

In this role, you will be responsible for Sustainment Engineering tasks for the company’s electromechanical wearable drug delivery devices, as part of the global HW & SW R&D group. As a highly motivated and detail‑oriented Sustainment Engineer you will work autonomously to support ongoing engineering activities through active programs and general product sustainment, with remote guidance and support, as needed. This role is critical in ensuring product reliability, regulatory compliance, and continuous improvement through structured problem‑solving and cross‑functional collaboration.

Essential Duties and Responsibilities

• Lead device investigations for new and existing devices, solve complex problems.
• Implement corrective actions related to: Non‑Conformance Reports (NCRs), Supplier Corrective Action Requests (SCARs), Customer complaints.
• Manage and document PCBA component or material changes, ensuring traceability and compliance.
• Support change impact assessments across engineering, manufacturing, and quality domains.
• Facilitate change controls for Software and Hardware changes, create and support project documentation.
• Support customer interactions to demonstrate system performance.
• Support risk assessments, FMEA/dFMEA and design reviews.
• Support project scoping activities, including time, cost, and resource estimation for new customer programs or development initiatives.
• Other duties as assigned.

Education

• Bachelor's Degree in Electrical Engineering or equivalent experience is required

Work Experience

• 5+ years of experience in product sustainment or R&D support.
• Experience and knowledge of root cause analysis methodologies (e.g., FMEA, FTA, Fishbone).
• Familiarity with PCBA design and manufacturing processes.
• Proficient with electronic CAD tools (Altium and/or OrCad) and Microsoft Office products.
• Ability to read electronic schematic and work with Oscilloscope and other electronic lab equipment.

Preferred Knowledge, Skills and Abilities

• Advanced degree preferred.
• 10+ years of experience in product sustainment or R&D support.
• Multidisciplinary knowledge of electronics and software.
• Working knowledge of regulatory standards (e.g., ISO 13485, FDA, IEC).
• Experience with QMS tools and change control systems.
• Knowledge of C/C++ languages and programming using Embedded C for various SoCs / Microcontrollers in the market is preferred.
• Experience in a highly regulated industry (e.g., medical devices, aerospace, automotive).
• Experience with Change control and impact assessments.
• Experience with microcontroller architecture, digital circuit design and various communication protocols such as I2C, UART, BLE, USB etc.
• Demonstrated ability to work cross‑functionally and influence without authority.
• Experience with supporting medical electromechanical device throughout product lifecycle.
• Knowledge and experience with motor control.
• Knowledge of FDA Design Controls, Statistics, and Manufacturing is a plus.
• Experience with ARM architecture (32‑bit).
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
• Cooperative, “Team Player”, responsible, thorough, and committed to time lines, “go‑getter”.

Travel Requirements

5%: Up to 13 business days per year

Physical Requirements

Sedentary—Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre‑employment drug screening.