Senior Support Engineer (GovOps)

United States Digital Space LLC; McLean (VA); On-site; USD 130,000 - 179,000; Full time

Job summary

United States Digital Space LLC in McLean, VA, seeks a Senior Support Engineer (GovOps) to join the Cleared Engineering team. You will address advanced escalations across Compute, Networking, Storage, IAM, and OS internals within GovCloud and air-gapped environments.

You will craft Python/Bash/Go tooling, conduct live troubleshooting, and lead incident response while ensuring FedRAMP High and ITAR/IL5 compliance, with on-site work at a secure facility.

Qualifications

• Active TS/SCI security clearance (preferred).
• Bachelor's degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.
• 5+ years in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or related tech ops.
• Deep expertise in Linux/Unix, networking, debugging, and distributed systems.
• Proficiency in Python, Bash, Go, or Java with code reading and scripting.
• Experience managing cloud infra across public or federal boundaries (AWS GovCloud, Azure Gov, or GCP).
• Solid knowledge of IaC tools (Terraform, CloudFormation) and container orchestration (Docker/Kubernetes).
• 3+ years writing clear technical communications (reports, incident summaries).
• On-site work at McLean, VA SCIF, with on-call rotation.

Responsibilities

• Handle the most complex platform escalations across Compute, Networking, Storage, IAM, and OS internals.
• Triage defects, perform root-cause analysis, and drive permanent fixes with product engineering.
• Write and adapt Python, Bash, or Go scripts to automate triage and recovery in restricted environments.
• Lead technical triage and live incident response during high-consequence events.
• Review IaC configurations and patch deployments to ensure seamless operations.
• Ensure adherence to FedRAMP High, ITAR/IL5, and federal security standards.

Skills

Linux/Unix internals

Networking

Distributed systems

Python

Bash

Go

Java

Terraform

CloudFormation

Docker/Kubernetes

Incident communications

Education

Bachelor's in Computer Science, Systems Engineering, Mathematics

Tools

AWS GovCloud

Azure Government

GCP

Job description

P-298About the company

At the company, we are passionate about enabling data teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers - and customer obsessed - we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

The Role

s enterprise data enclaves and Generative AI applications become mission-critical to national security and public sector modernization, maintaining the reliability and operational integrity of the underlying platform is paramount. the company is seeking a Senior Support Engineer (GovOps) to join our Cleared Engineering team in McLean, VA. Sitting at the vital intersection of core infrastructure operations and active platform reliability, this team serves as the ultimate technical authority for our platform across GovCloud, FedRAMP High, and air-gapped environments.

In this role, you will move beyond basic ticket resolution to handle the hardest technical escalations across our platform domains—including Compute, Networking, Storage, IAM, and OS internals. You will partner directly with Core Engineering, conduct deep live troubleshooting, safely execute automation tools, and isolate complex system boundary blocks inside secure enclaves. If you are a systems specialist who thrives under pressure, enjoys writing custom tooling to unblock platform bottlenecks, and wants to safeguard the infrastructure powering next-generation federal AI workloads, this opportunity provides unmatched scope and impact.

The Impact You'll Have

• The Impact You'll HaveDrive High-Side Platform Reliability: Serve as the technical authority for resolving the most complex platform escalations across Compute, Networking, Storage, and OS domains within air-gapped and GovCloud enclaves.

• Partner with Core Engineering: Triage system defects, perform root-cause analysis, and collaborate directly with product engineering teams to drive permanent software bug fixes and fleet-wide supportability enhancements.

• Execute Advanced Automation & Tooling: Write and adapt custom Python, Bash, or Go scripts and diagnostic tools to automate platform triage and streamline operational recovery inside restricted boundaries.

• Manage Critical Incidents: Lead technical triage and live incident response during high-consequence platform events, maintaining composure and clear stakeholder communications under intense pressure.

• Optimize Secure Environment Pipelines: Identify systemic environment blocks, diagnose patch deployment failures, and review Infrastructure-as-Code (IaC) configurations to ensure seamless platform operations.

• Uphold Federal Guardrails:Navigate evolving secure facility (SCIF) operational frameworks, ensuring all platform interventions strictly align with FedRAMP High, ITAR/IL5, and federal security compliance standards.

What We're Looking For

Minimum Qualifications

• Active TS/SCI security clearance.

• Bachelor's degree in Computer Science, Systems Engineering, Mathematics, or equivalent practical experience.

• 5+ years of experience in Systems Engineering, Cloud Infrastructure, Senior Support Engineering, DevSecOps, or a related technical operations role.

• Deep expertise in Linux/Unix operating-system internals, networking, process/resource debugging, and distributed systems.

• Hands-on proficiency in Python, Bash, Go, or Java with the ability to read source code, debug software defects, and write custom diagnostic scripts.

• Proven experience managing, debugging, and operating cloud infrastructure across public or federal cloud boundaries (AWS GovCloud, Azure Government, or GCP).

• Solid working knowledge of Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation, along with container orchestration mechanics (Docker/Kubernetes).

• 3+ years of experience writing clear, succinct written and verbal technical communications, including technical status reports, incident summaries, or cross-team escalations.

• Ability to work on-site out of our McLean, VA secure facility (SCIF), including participation in an on-call rotation for critical incidents.

Preferred Qualifications

• Active Counterintelligence (CI) or Full Scope Polygraph (FSP).

• Prior experience supporting AWS World Wide Public Sector (WWPS), isolated defense integration networks, or FedRAMP High / ITAR environments.

• Hands-on experience operating inside low-egress or fully air-gapped networks where standard external diagnostics are restricted.

Pay Range Transparency

the company is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, the company anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range

$130,200-$178,950 USD

About the company

the company is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the the company Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, the company offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse,