Senior Support Data Analyst

Fivetran, Inc.; Oakland (CA); On-site; USD 178,000 - 223,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO

Professional development

Team events

Monthly cell phone stipend

Job summary

Fivetran, Inc. in Oakland, CA is seeking a Senior Support Data Analyst to join the dbt charts team and enhance the support experience for a new dbt-native BI product.

You will tackle complex analytics problems across the stack, build dashboards, and turn recurring issues into improved docs and tooling, while collaborating with Product and Engineering in a hybrid work model.

Qualifications

• 6+ years in technical support, customer success engineering, or similar roles.
• Direct experience with BI, analytics, data infrastructure, or modern data stacks.
• Strong SQL skills and ability to troubleshoot complex queries and data models.
• Hands-on dbt experience or advanced analytics engineering background.

Responsibilities

• Own complex customer issues from first contact through resolution across channels.
• Diagnose problems in dbt models, SQL, data warehouses, dashboards, and visuals.
• Design and build dashboards for onboarding, migrations, and best practices.
• Translate customer pain into actionable feedback for Product and Engineering.
• Help define and scale the support function, including triage and documentation.

Skills

SQL proficiency

dbt experience

Data visualization

Git / GitHub

Customer-facing communication

Analytics engineering

Open source experience

BI / analytics stack

Tools

Snowflake

BigQuery

Databricks

Postgres

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

We’re looking for a Senior Support Data Analyst to join the dbt charts team and help build the support experience for a new dbt-native BI and data visualization product.

This is not a traditional ticket-queue support role. You’ll be a practicing analyst who works directly with customers to solve complex technical problems across their analytics stack - from dbt models and SQL to warehouse behavior, dashboard design, and data visualization. You’ll dig into customer environments, identify root causes, build and improve dashboards, and help customers get more value from their data.

As one of the first dedicated support hires for dbt charts, you’ll also help define how the support function operates as we scale. You’ll turn recurring customer issues into better documentation, tooling, and product experiences while serving as a critical feedback loop between customers and Product and Engineering.

This is a full-time position based out of our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You’ll Do

• Own complex customer issues from first contact through resolution across channels including Slack, email, GitHub, and live sessions.
• Diagnose technical problems across dbt models and lineage, SQL and query semantics, data warehouses, permissions, dashboard configuration, and visualization.
• Work directly in customer data environments to troubleshoot models, metric definitions, joins, incremental logic, and other analytics challenges.
• Design and build dashboards and reference examples for customer onboarding, migrations, and best practices.
• Turn recurring customer questions into clear documentation, runbooks, product improvements, and better error messages.
• Act as a liaison between customers and Product and Engineering, translating customer pain into specific, reproducible, and actionable feedback.
• Help build the support function, including triage processes, escalation paths, response targets, documentation, and the knowledge base.
• Serve as a product subject matter expert and help onboard and coach future support team members.
• Participate periodically in an on-call rotation as the customer base grows.
• 6+ years of experience in technical support, customer success engineering, technical account management, solutions engineering, analytics engineering, or a similar customer-facing technical role.
• Direct experience working with BI, analytics, data infrastructure, or modern data stack products.
• Strong SQL skills and the ability to troubleshoot complex queries, joins, data models, and unexpected results.
• Hands-on experience with dbt or strong analytics engineering experience with the ability to quickly become proficient in dbt.
• Strong understanding of data visualization and dashboard design, including how to communicate data clearly and accurately.
• Experience troubleshooting modern data warehouse environments such as Snowflake, BigQuery, Databricks, Postgres, or similar technologies.
• Experience owning technical customer escalations end to end and representing customer needs internally.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both customers and engineering teams.
• Comfort working with Git and GitHub, including reading diffs and opening pull requests.
• A builder mindset and comfort operating in an early-stage product environment where processes and systems are still being defined.
• Ability to use AI-assisted tools and workflows effectively while applying sound technical judgment to their output.
• Experience supporting a BI or dashboarding product where troubleshooting required understanding the customer’s underlying data model.
• Experience in the dbt or analytics engineering ecosystem.
• Experience building or scaling a technical support function, particularly as an early support hire.
• Experience migrating customers from an existing BI or analytics platform.
• Experience creating technical documentation, runbooks, or other customer-facing educational content.
• Experience partnering closely with Product and Engineering on structured customer feedback and product improvements.
• Experience supporting open source products or communities.
• Experience with AI-assisted analytics workflows.

#LI-HYBRID #LI-DC2

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range

$178,493 — $223,116 USD

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.