Senior Support Assistant - Patient Support Service - School of Dentistry

UTHealth Houston; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% paid medical premiums for full‑t…

Generous time off

Longevity Pay

Retirement/pension plan

Job summary

UTHealth Houston is hiring a Senior Support Assistant to join the School of Dentistry team in Houston, TX. This entry-level position performs routine clerical tasks under general supervision and provides potential secretarial support to its area.

The ideal candidate will have working knowledge of Microsoft Office, University financial systems, and electronic health record systems, along with strong written communication, organizational, and analytical skills, and preferred experience in

Qualifications

• Working knowledge of standard Office Software such as Word, Excel, PowerPoint and Outlook is required.
• FMS training with a passing score may be required.
• Use of University financial systems may be required.

Responsibilities

• Responds to non-routine correspondence or telephone contacts in area of responsibility within guidelines established by supervisor.
• Drafts correspondence and memoranda; prepares graphs, tables and manuscripts; prepares reports and presentation materials.
• Schedules and maintains calendars, travel itineraries, and coordinates related arrangements in compliance with all University, governmental, and/or grant policies and guidelines.
• May maintain and reconcile assigned financial records/ reports for area.
• Receives, classifies, reconciles, consolidates, and/or summarizes documents and information.
• Compiles data from reports using required knowledge of departmental, project, and/or university policies and procedures.
• Assists with data entry and basic processing for the financial and/or human resources systems.
• Schedules meetings and rooms, invites participants, and arranges refreshments and equipment as needed. May prepare and distribute meeting minutes.
• Maintains office supplies and equipment.
• Screens calls and emails and receives and directs visitors.
• Retrieves information from departmental and/or project records.
• May handle confidential information and sensitive issues.
• May train entry level clerical staff.
• Handles basic to moderately complex inquiries.
• May be assigned routine budget or financial responsibilities by supervisor.
• Advises on policy and processes as assigned by supervisor.
• Other duties as assigned.

Skills

Microsoft Office

Electronic health records

Records management

Written communication

Organizational skills

Analytical skills

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

EHR systems

Job description

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

UTHealth Houston's School of Dentistry is hiring for a Senior Support Assistant to join their team of professionals. The ideal candidate will have working knowledge of Microsoft Office, University financial systems, and electronic health record systems. Solid written communication, organizational, and analytical skills are required. Previous work experience in the healthcare field with relevant experience in records and protected health information management is preferred.

Location: 7500 Cambridge, Houston, Texas 77054

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as ...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary

This is a second step entry level job that performs most routine tasks under more generally defined supervision. Performs a variety of moderately complex clerical tasks to support assigned area. This position may provide secretarial support. Departments may provide additional guidance with a departmental position description.

Position Key Accountabilities

• Responds to non-routine correspondence or telephone contacts in area of responsibility within guidelines established by supervisor.
• Drafts correspondence and memoranda; prepares graphs, tables and manuscripts; prepares reports and presentation materials.
• Schedules and maintains calendars, travel itineraries, and coordinates related arrangements in compliance with all University, governmental, and/or grant policies and guidelines.
• May maintain and reconcile assigned financial records/ reports for area.
• Receives, classifies, reconciles, consolidates, and/or summarizes documents and information.
• Compiles data from reports using required knowledge of departmental, project, and/or university policies and procedures.
• Assists with data entry and basic processing for the financial and/or human resources systems.
• Schedules meetings and rooms, invites participants, and arranges refreshments and equipment as needed. May prepare and distribute meeting minutes.
• Maintains office supplies and equipment.
• Screens calls and emails and receives and directs visitors.
• Retrieves information from departmental and/or project records.
• May handle confidential information and sensitive issues.
• May train entry level clerical staff.
• Handles basic to moderately complex inquiries.
• May be assigned routine budget or financial responsibilities by supervisor.
• Advises on policy and processes as assigned by supervisor.
• Other duties as assigned.

Qualifications - External

Certification/Skills

Working knowledge of standard Office Software such as Word, Excel, PowerPoint and Outlook is required.

FMS training with a passing score may be required.

Use of University financial systems may be required.

Minimum Education

High School diploma or equivalent.

Minimum Experience

Three (3) years of general office experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.

Prior experience scheduling and maintaining calendars & travel itineraries.

Prior experience with preparing meeting materials or general reports preferred.

Physical Requirements

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive

This position is a security-sensitive position pursuant to Texas Education Code

• 51.215 and Texas Government Code
• 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code
• 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.
• 791.4.

Residency Requirement

Employees must permanently reside and work in the State of Texas.