Senior Studio Lead: Hospitality, Growth & Ops

JETSET Pilates®; Florida; On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Complimentary classes

Discounted classes

Training & development

Growth opportunities

Job summary

JETSET Pilates in New York is seeking a Senior Studio Lead to join as an extension of the General Manager, driving membership growth, elevating guest experiences, and ensuring smooth daily operations.

You will partner with the GM, support instructors, and coach the team to deliver five-star service while promoting memberships and studio initiatives.

Qualifications

• Experience leading sales in a service-based studio.
• Ability to coach staff and deliver premium client experiences.

Responsibilities

• Partner with the General Manager to achieve membership, retention, utilization, and revenue goals.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
• Deliver premium hospitality and guide clients toward memberships and packages.
• Welcome new clients and orient them to the studio and class experience; follow up to foster confidence and connection.
• Elevate studio operations through coaching, development, and adherence to JETSET standards.
• Identify gaps in performance and partner with the GM to address them.

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience. The Senior Studio Lead is an elevated Studio Lead position that serves as an extension of the General Manager —creating exceptional client experiences, supporting our instructors, and keeping daily operations running smoothly. Equal parts hospitality leader and studio ambassador, they help grow our community by connecting with clients and confidently guiding them toward the memberships and packages that support their goals. If you thrive in a fast-paced environment, love connecting with people, and take pride in creating a welcoming community, we'd love to have you on our team!

What You'll Do
Drive Sales & Retention

• Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
• Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
  
  
  

Deliver Exceptional Client Experiences

• Deliver exceptional client experiences by modeling premium hospitality, building strong client relationships, and, when certified or eligible to complete JETSET instructor certification, supporting the studio through class instruction as needed.
• Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected.
  
  
  

Drive Operational Excellence

• Elevate Studio Lead performance through real-time coaching, hands-on development, and consistent reinforcement of JETSET standards.
• Create stronger day-to-day execution by serving as a trusted resource, solving routine issues, and helping the team operate confidently and independently.
• Protect consistency across the studio by identifying recurring gaps in performance, training, or execution and partnering with the General Manager to address them.
  
  
  

AVAILABILITY

• Expected Schedule: Wednesday–Sunday, approximately 35–40 hours per week, with flexibility based on studio needs and events.
• Flexibility to support occasional coverage needs and local marketing/community activations is an important component of the role.
  
  
  

Compensation & Benefits

• Competitive hourly pay
• Employee discounts
• Complimentary or discounted JETSET Pilates classes
• Training & development
• Growth opportunities
• Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.
  
  
  

CAREER GROWTH
JETSET is committed to developing future leaders. This role has the opportunity to grow directly into a General Manager, receive scholarship for instructor training, or support new studio openings as the brand continues to expand.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.