Senior Strategic Accounts Manager (Client Services)

Tech Sales Jobs; Chicago (IL); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

Linqia is seeking a Sr. Strategic Accounts Manager in Chicago to partner with enterprise brand clients, aligning influencer campaigns with business goals and ROI. You will lead cross‑functional teams, oversee planning and buying, and optimize deliverables with a solid rationale for recommendations.

The role emphasizes leadership, strategic direction, and accountability, collaborating with media, creative, and brand success teams to deliver standout client experiences.

Qualifications

• 7+ years in client management and media within agencies.
• Delight customers; customer satisfaction guides work.
• Passion for social media and influencer platforms.
• Entrepreneurial, self-motivated with deadlines and goals.
• Proven track record of client and team success.
• Comfort with high-level client communications.
• Bachelor’s degree; MBA preferred.

Responsabilités

• Manage oversight of a client’s campaign with superior service, maximizing growth and efficiency.
• Meet business KPIs and development within signed IOs.
• Own the Client Experience and exceed expectations to build long-term partnerships.
• Lead strategic channel planning with creative, brand success, sales, and media investment.
• Grow relationships with senior client stakeholders through industry and influencer knowledge.
• Collaborate with internal partners to assess campaign performance vs objectives.
• Stay abreast of industry trends and share insights with the team.
• Identify and pursue revenue opportunities with key clients.

Connaissances

Client management

Media experience

Customer focus

Social media

Entrepreneurial mindset

High-level communications

Bachelor's/MBA

Formation

Bachelor’s degree

MBA preferred

Description du poste

Sr. Strategic Accounts Manager (Client Services)

Location: Chicago, Illinois, United States

Department: Customer Success/Account Management

Linqia is an innovative start-up in the growing influencer marketing industry. You’ll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment.

At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world’s largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.

We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.

The Role:

The Sr. Strategic Accounts Manager is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen, and vision for Linqia’s portfolio of enterprise brand clients. The Strategic Accounts Manager effectively leverages experience, knowledge, and skills to drive innovative thinking while balancing client, company, and team needs. The role provides oversight and approval of the development of higher arching media/influencer objectives and strategies, as well as the related ideation to support such goals. Ensuring that proper tools and processes are effectively applied to planning and buying activities, with the goal of optimizing deliverables and providing a solid rationale to recommendations.

This position will be responsible for select client accounts, managing the relationship between Media Agency, Creative Agency and Brand. The primary goal for this role is to provide excellent customer experiences and repeat business. You will lead and provide oversight for internal teams working on your programs. The role acts as the steward for both Linqia and the client, establishing transparency and clear communication from pre-IO to launch.

The Sr. Strategic Accounts Manager reports into Linqia’s Director of Strategic Accounts.

What You’ll Do:

• Manage the oversight of a client’s campaign with superior customer service while maximizing business opportunities, growth, and efficiency
• Responsible for meeting business KPI’s and development within signed IO’s
• Owner of the Client Experience and responsible for exceeding client expectations and creating long term partnerships.
• Lead strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment
• Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of client industry and influencer knowledge
• Work with internal partners to gauge campaign performance and KPI’s to determine the extent to which the original objectives and strategies were met
• Proactively keep abreast of industry trends and share knowledge with the team
• Work closely with internal partners to optimize any revenue opportunities with particular clients

Qualifications:

• 7+ years of client management and media (or influencer) experience within agencies
• Driven by delighting customers, customer satisfaction drives your work
• Passion for the social media space. Enjoy learning new social media platforms or understanding how people use these platforms to communicate as well as how advertising and influencers use social media platforms
• Entrepreneurial, self-motivator who isn’t afraid to roll up your sleeves and solve problems, as well as determining your own deadlines, benchmarks, and goals
• Proven track record of client and team success
• Experience and comfort with high-level client communications
• Bachelor’s degree, MBA is preferred

This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.