Senior Strategic Account Manager

CSC Service Works; New York (NY); Sur place; USD 95 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and Vision insurance

401k with company match

Paid time off

Holiday pay

Education reimbursement

Training & development

Résumé du poste

CSC ServiceWorks is seeking a seasoned Account Manager to partner with regional clients and grow the business within a defined base. You will drive relationships, craft strategic plans, and coordinate with leadership to deliver customer value in a fast-paced service environment.

Ideal candidates have Bachelors or 7–10 years of related B2B sales experience, strong presentation skills, and proficiency with Microsoft Office. Travel to customer sites is expected as needed.

Qualifications

• Bachelor’s degree or substantial related experience in B2B sales.
• Experience selling to large accounts in service industries.
• Ability to analyze complex business data and present clear recommendations.

Responsabilités

• Manage and grow a defined book of business with account management and strategic planning.
• Sell and negotiate products and services to maximize value and revenue.
• Develop account-specific strategies aligned with regional and company growth.
• Monitor and pursue expansion and upsell opportunities within existing relationships.
• Build strong customer relationships through targeted sales and marketing plans.
• Collaborate with leadership to address client concerns and deliver solutions.
• Conduct regular customer visits to reinforce partnerships and renewals.
• Match services to customer needs using deep industry and pricing insights.
• Coordinate with operations to ensure successful service delivery.

Connaissances

Reading & analysis

Writing reports

Presentation skills

Mathematical concepts

Problem solving

Interpreting instructions

Microsoft Office

Formation

Bachelor's degree or 7–10 years experience

Outils

Microsoft Office

Description du poste

The CSC ServiceWorks Story

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview

Primary responsibility for partnering with regional clients to provide account management and grow business within defined account base.

Key Responsibilities

• Manage and grow an assigned book of business through effective account management, relationship building, and strategic planning.
• Sell and negotiate s products and services to maximize customer value and revenue opportunities.
• Develop and execute account-specific sales strategies that align with regional and company growth objectives.
• Monitor, evaluate, and pursue account expansion and upselling opportunities within existing customer relationships.
• Build and maintain strong customer relationships through targeted sales and marketing plans and proactive account management.
• Collaborate with leadership and operational partners to address complex customer concerns and deliver effective solutions.
• Schedule and conduct regular customer visits to strengthen partnerships, assess satisfaction, and support renewal and retention strategies.
• Match services and solutions to customer needs by leveraging a deep understanding of customer operations, industry trends, competitive offerings, and pricing strategies.
• Influence and collaborate with local operations teams to ensure successful execution of customer commitments and service delivery.
• Maintain accurate customer, pipeline, and activity data within CRM systems, including contact information, appointments, follow-ups, and account notes.
• Demonstrate exceptional communication, presentation, and problem-solving skills while serving as a trusted advisor to customers.

Benefits & Perks

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program
• Compensation is comprised of a base salary plus earned commissions

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for

Required Education & Experience:

• Bachelor’s degree in a related field; or 7-10 years of related experience and/or training; or equivalent combination of education and experience
• Large account business-to-business sales in the service industry

Required Knowledge, Skills, and Abilities:

• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills

Required Knowledge, Skills, and Abilities:

• Ability to read, analyze, interpret, and understand general business periodicals, professional journals,
• technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills

Physical Requirement:

• Travel required as needed
• Conduct sales activities with customers at the customer’s place of business

CSC Serviceworks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected status.

The company will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

Minimum Salary

USD $95,000.00/Yr.

Maximum Salary

USD $100,000.00/Hr.