Senior Strategic Account Manager

Block; Dublin (CA); Hybrid; USD 84,000 - 126,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Job summary

Block is seeking a tenured Global Account Manager to retain and grow high-value technical accounts across Ireland. You will work with C-level executives, drive expansion, and partner with cross-functional teams to deliver outcomes.

You have 5+ years in account management or related roles, proven revenue growth, and experience with multi-partner deals. Travel to client sites is expected.

Qualifications

• Minimum 5+ years in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products.
• Proven ability to achieve revenue growth and reduce churn.
• Experience collaborating with partners on complex deals or arrangements.
• Experience supporting go-to-market efforts for new products.

Responsibilities

• Build partnerships and manage large enterprise accounts to retain and grow presence.
• Own and prioritize book, handle financial contracts, legal negotiations, and tech strategy.
• Identify growth opportunities through upsell and cross-sell within your book.
• Collaborate with sales to grow newly onboarded high-value customers.
• Represent voice of the seller to inform product roadmap decisions.
• Travel to visit customers on site as required.

Skills

Account management

Business development

Sales

Partnerships

Sales engineering

C-level engagement

Go-to-market

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Global Account Management team is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the Mid-Market space across Ireland.

You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in Mid-Market Account Management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will:

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within large organizations
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management
• Discover challenges and aspiration with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities
• Partner with sales colleagues to establish and grow newly on-boarded, high-value customers
• Be the "voice of the seller" curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making
• This role will require travel to visit our customers on site

You Have:

• 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products
• Experience achieving revenue metric goals related to growth and churn prevention
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties
• Formal sales methodology training and experience conducting formal QBRs
• Experience supporting go-to-market efforts for new products

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

EU Pay Range

€74.880 — €112.320 EUR

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us here with hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Squaremakes commerce and financial services accessible to sellers. Cash Appis the easy way to spend, send, and store money. Afterpayis transforming the way customers manage their spending over time. TIDALis a music platform that empowers artists to thrive as entrepreneurs. Bitkeyis a simple self-custody wallet built for bitcoin. Protois a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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