Senior Strategic Account Executive

astound; Illinois; Presencial; USD 95.000 - 116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k retirement plan

Medical, dental, vision insurance

Paid time off

Tuition reimbursement

Employee discount

Descripción de la vacante

Astound is seeking a Sr. Strategic Account Executive for GEMS in the United States.

You will drive revenue growth and long-term relationships across Government, Education, Medical, and Strategic sectors, selling complex telecom solutions including voice, data, cloud, and managed services. You will develop account strategies for existing customers, ensure exceptional customer experience, and own communications from initial contact through resolution.

Formación

• Minimum 10 years of success selling to large business and government accounts.
• 7+ years in systems selling, consultative sales techniques, and account planning.
• Deep understanding of Government, Education and Healthcare procurement processes.

Responsabilidades

• Develop and execute strategic account plans for key GEMS clients.
• Lead the RFP/RFI process and negotiate contracts in line with client requirements.
• Manage renewals, expirations and policy for retention KPIs.
• Collaborate with internal stakeholders for installation updates and customer follow-up.
• Engage as the primary contact and escalation point for post-sale issues.

Conocimientos

Account management

C-level selling

Strategic selling

Sales forecasting

Educación

Bachelor's degree or equivalent experience in sales

Herramientas

Salesforce CRM

Descripción del empleo

The Sr. Strategic Account Executive - GEMS is responsible for driving revenue growth and long-term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high-value, complex telecommunications solutions, including voice, data, cloud, and managed services, tailored to the unique needs of public and institutional clients. This role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing and care.

Account Strategy & Growth:

Develop and execute strategic account plans for key GEMS clients. Identify opportunities for upselling and cross-selling services tailored to each vertical.

Proactively call assigned customers to coordinate periodic business reviews as defined by customer.

Client Engagement:

Build strong, long-term relationships with decision-makers, procurement teams, and technical stakeholders. Act as the single point of contact for assigned accounts.

Actively manage upcoming contract expirations and track/report renewal success rate.

Serve as the primary contact and key point of escalation for post-sale issues that arise and own communication to customer through final resolution.

Solution Selling:

Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.

Proposal & Contract Management:

Lead the RFP/RFI process, ensuring competitive and compliant proposals. Negotiate contracts in alignment with client requirements and company policy.

Review existing contracted services and ensure customer has copies of contracts, circuit ID's and key personnel contact information for support departments within Astound (NOC, Billing and Care)

Market Intelligence:

Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E-Rate, government grants), and compliance requirements.

Cross -Functional Collaboration:

Engage internal stakeholders and collaborate with sales representative to assist as needed for installation updates and general customer follow up.

Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.

Revenue Targets:

Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.

Quarterly and/or periodic travel within footprint for customer meetings.

Other duties as assigned.

What you bring to the table:

Education:

Bachelor's Degree or equivalent experience in sales

Experience:

Minimum 10 year track record of success selling to large business with technical solution. 7+ years' experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.

Knowledge, Skills and Abilities:

Deep understanding of Government, Education and/or Healthcare procurement processes Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts Ability to sell to C level executives within an organization Professional business acumen in funnel management and forecasting in a CRM environment Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications Salesforce or CRM experience preferred Operational understanding of telecommunications ordering, provisioning, and billing processes Working knowledge of general marketing principle tools and processes as well as reviewing complex legal documents; including master service agreements, service level agreements and non-disclosure agreements Skills necessary for decision making and maintaining customer retention Strong interpersonal skills Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• *Benefits listed above are for regular full-time position

Base Salary: The base salary range in Texas for this position is $105,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this