Senior Store Professional

NAPA; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

NAPA in Grand Rapids, MI is seeking a Senior Store Pro to deliver accurate, efficient parts service across in-store, phone, and dealer shop channels. You will identify parts, source solutions, and advise customers on technical questions while maintaining strong product knowledge and policies.

The role emphasizes high-quality customer care, teamwork, and adherence to inventory and pricing procedures in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required; ASE Parts Specialist preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Experience with automotive parts and familiarity with POS systems.

Responsibilities

• Provide prompt, professional, and courteous in-store, phone, and dealer shop service.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommendations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer-focused

Professionalism under pressure

Leadership

Adaptability in fast-paced environment

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

SummaryThe Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.Position Performance Measures:Customer satisfaction and issue resolution effectivenessAccuracy and speed of parts lookup and order processingSales performance and order fulfillment efficiencyProduct knowledge and technical advisory capabilityAdherence to operational, pricing, and inventory processesContribution to team support and store operations including inventory and delivery managementCompliance with asset protection and loss prevention standardsResponsibilitiesThe following primary responsibilities are not all inclusive:Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)Accurately identify, source, and process parts orders using catalog and POS systemsAdvise customers on technical product questions and recommend appropriate solutionsMaintain strong knowledge of products, warranties, sales programs, and company policiesExecute sales practices including customer engagement, needs assessment, and product demonstrationResolve customer issues effectively to ensure satisfaction and retentionSupport store operations including stock orders, reporting discrepancies, and maintaining store presentationUtilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.Assist with Open and Close Procedures in the store as neededSupport continuous improvement initiatives related to store processes and operational standards.Ensure compliance with pricing, asset security, and operational proceduresParticipate in training and continuous development activitiesAct as a resource and support for other team membersQualificationsRequired:High School Diploma or equivalentStrong communication, interpersonal, and organizational skillsAbility to understand and accurately identify part numbers and product codesCustomer-focused mindset with ability to work efficiently in a fast-paced environmentAbility to maintain professionalism and composure under pressurePreferred:ASE Parts Specialist certificationExperience in automotive parts, retail, or related industryFamiliarity with POS systems and cataloging tools (e.g., TAMS)Knowledge of local service area and customer baseAbility to operate a manual transmission vehicleLeadershipDemonstrates ownership of customer experience and outcomesActs as a technical resource and mentor to peersMaintains professionalism, accountability, and strong work ethicContributes to a collaborative and high-performing team cultureShows initiative in skill development and continuous learningOrganizational StructureReports to: Store Manager / Assistant Store ManagerWorks closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)Part of: Retail Store Operations within NAPARetail and warehouse environment with frequent customer interactionStanding and walking for extended periods throughout the shiftAbility to lift and move parts and equipment up to ~60 lbs.Frequent bending, stooping, reaching (including use of ladders/stools)Use of equipment such as hand trucks, dollies, and hydraulic liftsRequires visual accuracy for identifying part numbers and sequencesFast-paced environment requiring multitasking and attention to detailNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.