Senior Store PRO

Genuine Parts Company; Town of Hastings (NY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, efficient service across in-store, phone, and dealer shop channels. You will source and identify automotive parts, advise customers on technical questions, and maintain up-to-date product and policy knowledge.

The role supports inventory and store operations, driving customer satisfaction and efficient order fulfillment. It requires strong communication and organizational skills and the ability to operate POS and catalog

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.

Skills

Customer service

Communication skills

Part numbers identification

Organization

Professionalism

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools (e.g., TAMS)

Job description

Summary

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness


• Accuracy and speed of parts lookup and order processing


• Sales performance and order fulfillment efficiency


• Product knowledge and technical advisory capability


• Adherence to operational, pricing, and inventory processes


• Contribution to team support and store operations including inventory and delivery management


• Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)


• Accurately identify, source, and process parts orders using catalog and POS systems


• Advise customers on technical product questions and recommend appropriate solutions


• Maintain strong knowledge of products, warranties, sales programs, and company policies


• Execute sales practices including customer engagement, needs assessment, and product demonstration


• Resolve customer issues effectively to ensure satisfaction and retention


• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation


• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.


• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.


• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.


• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.


• Assist with Open and Close Procedures in the store as needed


• Support continuous improvement initiatives related to store processes and operational standards.


• Ensure compliance with pricing, asset security, and operational procedures


• Participate in training and continuous development activities


• Act as a resource and support for other team members

Qualifications

Required:

• High School Diploma or equivalent


• Strong communication, interpersonal, and organizational skills


• Ability to understand and accurately identify part numbers and product codes


• Customer-focused mindset with ability to work efficiently in a fast-paced environment


• Ability to maintain professionalism and composure under pressure

Preferred:

• ASE Parts Specialist certification


• Experience in automotive parts, retail, or related industry


• Familiarity with POS systems and cataloging tools (e.g., TAMS)


• Knowledge of local service area and customer base


• Ability to operate a manual transmission vehicle

Leadership

• Demonstrates ownership of customer experience and outcomes


• Acts as a technical resource and mentor to peers


• Maintains professionalism, accountability, and strong work ethic


• Contributes to a collaborative and high-performing team culture


• Shows initiative in skill development and continuous learning

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager


• Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)


• Part of: Retail Store Operations within NAPA


• Retail and warehouse environment with frequent customer interaction


• Standing and walking for extended periods throughout the shift


• Ability to lift and move parts and equipment up to ~60 lbs.


• Frequent bending, stooping, reaching (including use of ladders/stools)


• Use of equipment such as hand trucks, dollies, and hydraulic lifts


• Requires visual accuracy for identifying part numbers and sequences


• Fast-paced environment requiring multitasking and attention to detail

This position offers a starting hourly rate of $21.75. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

Health Insurance: Comprehensive medical, dental, and vision plans.

Retirement Plan: 401(k) with company match.

Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.