Senior Store PRO

NAPA Auto Parts; Hastings (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

NAPA Auto Parts in Hastings, NE is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders using catalog and POS systems, while advising on technical questions and maintaining product knowledge.

The role requires strong communication skills, the ability to work in a fast-paced environment, and a focus on customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Preferred: ASE Parts Specialist certification.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed.
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures.
• Participate in training and continuous development activities.
• Act as a resource and support for other team members.

Skills

Communication

Interpersonal skills

Organizational skills

Leadership

Ownership of customer experience

Customer-focused mindset

Team mentorship

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

Hastings, NE, USA - Full time

Summary

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions
• Maintain strong knowledge of products, warranties, sales programs, and company policies
• Execute sales practices including customer engagement, needs assessment, and product demonstration
• Resolve customer issues effectively to ensure satisfaction and retention
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Qualifications

• High School Diploma or equivalent
• Strong communication, interpersonal, and organizational skills
• Ability to understand and accurately identify part numbers and product codes
• Customer-focused mindset with ability to work efficiently in a fast‑paced environment
• Ability to maintain professionalism and composure under pressure
• Preferred: ASE Parts Specialist certification
• Experience in automotive parts, retail, or related industry
• Familiarity with POS systems and cataloging tools (e.g., TAMS)
• Knowledge of local service area and customer base
• Ability to operate a manual transmission vehicle
• Leadership
• Demonstrates ownership of customer experience and outcomes
• Acts as a technical resource and mentor to peers
• Maintains professionalism, accountability, and strong work ethic
• Contributes to a collaborative and high‑performing team culture
• Shows initiative in skill development and continuous learning

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Organizational Structure

Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)
Part of: Retail Store Operations within NAPARetail and warehouse environment with frequent customer interaction
Standing and walking for extended periods throughout the shift
Ability to lift and move parts and equipment up to ~60 lbs.
Frequent bending, stooping, reaching (including use of ladders/stools)
Use of equipment such as hand trucks, dollies, and hydraulic lifts
Requires visual accuracy for identifying part numbers and sequences
Fast‑paced environment requiring multitasking and attention to detail

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.