Senior Store Manager

FedEx Office; Santa Rosa (CA); On-site; USD 61,578 - 80,051; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan

Tuition reimbursement

Potential bonuses

Job summary

FedEx Office in Santa Rosa is looking for a Senior Store Manager to oversee operations at one of its flagship locations. This role requires strong leadership and customer service skills to guide the team in meeting store objectives.

The successful candidate will have a Bachelor's degree, significant experience in retail, and proven ability to inspire teams. Competitive salary and comprehensive benefits are offered, including health insurance and retirement plans.

Qualifications

• 4+ years of related experience in retail or hospitality.
• 3+ years of supervisory experience required.
• Ability to lift 55 pounds.
• Ability to travel as required.

Responsibilities

• Run the store while achieving financial goals.
• Build and manage high-performing teams.
• Engage customers for the best experience.
• Ensure compliance with all store operations.

Skills

Leadership

Customer Service

Operational Excellence

Microsoft Office Proficiency

Education

Bachelor’s Degree

High School or GED

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Position Summary

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence, and leading, developing, and coaching your direct reports. Your leadership and passion for results allow the store team to provide solutions to our customers and reach the store financial goals.

General Duties and Responsibilities

• Understand and model FedEx Office values to customers and team members
• Build and inspire high performing teams by using FedEx Office tools, resources, and effective judgment and decision‑making in the selection, training, development, retention, and performance management of your people
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
• Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
• Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Practice independent judgment, self‑management, and effective decision‑making in the performance of daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work, and supervising, monitoring and directing store leaders and other team members
• Share ideas and use Quality Improvement tools to improve the business

Minimum Qualifications and Requirements

• Bachelor’s Degree preferred
• Minimum High School or GED
• 4+ years of related (e.g., retail, service, hospitality, military) experience, including 3+ years of supervisory experience
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to stand and/or move about the store to manage the daily operations
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, managing multiple priorities
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay

$61,578.15 - $80,051.60 annually

Benefits

• Health, vision, and dental insurance
• Retirement plan
• Tuition reimbursement
• Potential for bonuses and premium pay as allowed by law

Equal Opportunity Employer

• FedEx Office is an Equal Opportunity Employer including Veterans and individuals with disabilities.
• FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email [e-mail].
• FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Compliance

• FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.