Senior Statistics Faculty Advisor, Customer Success

Pearson; Harrisburg (Dauphin County); On-site; USD 90,000 - 120,000; Full time

Job summary

Pearson is seeking a Faculty Advisor for Mathematics and Statistics to join the North America Customer Success team. This role partners with course-level administrators to align Pearson digital products with instructors’ objectives and student outcomes, with a focus on Statistics at the college or university level.

You will train faculty, develop tutorials, and work with product, sales, and support teams while traveling for on-site or remote workshops as needed.

Qualifications

• Master's degree in Statistics is required.
• At least 5 years of full-time teaching experience at the collegiate level in Statistics is required.
• Power-user experience with Pearson MyLab is required.
• Knowledge and experience in multiple fields in Mathematics and Statistics preferred; experience with Data Science and/or Engineering highly desirable.
• Online teaching experience preferred.
• LMS experience preferred.
• Experience with Copilot and other Generative AI tools a plus.
• Ability to engage with international customers in different time zones a plus.
• Experience presenting at conferences, department meetings, and events.
• High Achievement: Collegiate Teaching Award(s)

Responsibilities

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals.
• Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge instructing with MyLab.
• Consult with customers on modifying or creating content.
• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed.
• Consult with Productteams to advise on development of new platforms, tools, and features.
• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives.
• Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation.

Skills

Power-user experience with Pearson MyL

Education

Master's degree in Statistics

Job description

Pearson is seeking a Faculty Advisor for Mathematics and Statistics to join the North America Customer Success team. This role partners with course-level administrators to align Pearson digital products with instructors’ objectives and student outcomes, with a focus on Statistics at the college or university level.

You will train faculty, develop tutorials, and work with product, sales, and support teams while traveling for on-site or remote workshops as needed.