Senior Station Manager

Amazon.co; Victorville (CA); Vor Ort; USD 135.000 - 183.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC is seeking a Sr. Station Leader to drive safety, quality and performance at a Delivery Station in California. You will coach managers, optimize processes, and lead cross-functional collaborations with DSPs, Finance, HR and IT to achieve operational goals.

The role emphasizes people development, leadership bench strength, and leveraging lean initiatives to meet the business plan and customer expectations.

Qualifikationen

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience in logistics, fulfillment, or distribution.
• Proven track record delivering performance and financial results under pressure.
• Experience with performance metrics and lean process improvement.

Aufgaben

• Oversee safety, quality, performance, and customer experience for all DS operations.
• Lead station team vision and implement quality and lean initiatives.
• Identify gaps and drive corrective actions to meet business goals.
• Set clear requirements for Ops, Area, and Shift Managers and measure performance.
• Manage 24/7 operations and relationships with multiple DSPs.
• Present operational metrics to senior leadership.
• Hires and develops top talent with a formal talent plan.
• Foster a strong culture and cross-department collaboration.

Kenntnisse

Budget management

People development

Operations leadership

Performance metrics

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Job ID: 10591820 | Amazon.com Services LLC

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent
• 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques

  Preferred Qualifications

  • Degree in Engineering, Operations or related field and MBA preferred
  • Experience in a startup environment
  • Ability to handle changing priorities and use good judgment in stressful situations
  • Interest in long-term career development

  Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.

  Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

  The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

  USA, CA, Victorville - 135,000.00 - 182,700.00 USD annually