Senior Station Manager

Amazon Inc.; Thornton (CO); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Thornton, CO is seeking a Sr. Station Leader to drive end-to-end delivery station operations, safety and customer experience. Lead a multi-shift team, manage DSPs, and deliver on performance metrics in a 24/7 environment.

The role emphasizes talent development, lean process improvements, and cross-functional collaboration with Finance, IT and HR to support strategic initiatives. Requires 7+ years of management in logistics with strong analytical and communication

Qualifications

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience in logistics or distribution.
• Track record of delivering performance and financial results.
• Experience with performance metrics, process improvement and lean techniques.
• Experience staffing across a salaried, hourly and agency workforce.
• Strong analytical capability and data-driven problem solving.
• Excellent communication skills in local language and English.
• Experience managing third party resources regionally/nationally.
• Experience managing contingent workforce during peak seasons.
• Flexible to work varying hours including overnights, weekends and holidays.

Responsibilities

• Oversee safety, quality, performance, customer experience and people development for station operations.
• Lead vision, implement quality and lean initiatives to meet business plans.
• Identify gaps and solve problems to improve performance.
• Set expectations for Ops, Area and Shift Managers and measure performance.
• Manage 24/7 delivery station operations and DSP relationships.
• Present operational metrics to senior leadership.
• Hire and develop talent, implement a talent plan and succession planning.
• Drive culture, engagement and knowledge sharing across teams.
• Collaborate with Transport, DSP, Finance, IT, HR and Engineering to secure support for projects.

Skills

Leadership

Analytical thinking

Communication

Problem solving

People development

Change management

Lean principles

Stakeholder management

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Job ID: 10576563 | Amazon.com Services LLC

Application deadline: Oct 18, 2026

AMZL Sr. Station Leaders Responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem‑solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day‑to‑day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent
• 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CO, Thornton - 135,000.00 - 182,700.00 USD annually