Senior Station Manager

Amazon; San Francisco (CA); On-site; USD 149,000 - 201,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a delivery station operations leader responsible for safety, quality, performance and people development across all delivery station operations in the region. You will drive the station's vision, implement quality and lean initiatives, and ensure the team meets and exceeds business plans.

You will manage a 24/7 operation, coordinate with DSPs, and present metrics to senior leadership while hiring and developing talent and sharing best practices across the network.

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years direct management in logistics/fulfillment/last-mile environments.
• Track record of delivering performance and financial results under pressure.
• Experience with performance metrics, process improvement, and lean techniques.
• Experience with full lifecycle staffing: interviewing, hiring, performance, promotions, terminations.
• Strong analytical capability; able to dig into data to solve operations problems.
• Excellent communication skills (local language and English).
• Experience managing third-party resources regionally; contingent workforce in peak seasons.
• Flexible to work various hours including overnight, weekends and holidays.

Responsibilities

• Responsible for safety, quality, performance, customer experience, and people development for all delivery station operations.
• Drives vision for station team and creates quality initiatives and lean initiatives to meet business plans.
• Problem-solves to close gaps between performance and goals.
• Set and clarify requirements for Operations, Area and Shift Managers; measure performance and provide feedback.
• Manage 24/7 delivery operations and rising volume complexity.
• Oversee relationships with multiple Delivery Service Providers (DSPs).
• Present operational metrics to the senior leadership team.
• Hire and develop top talent; create a talent plan including acquisition, performance, development, succession and engagement.
• Leverage management to source ideas and create improvement plans across the function.
• Cultivate culture and engagement across all levels of the delivery station team.
• Share best practices across departments and the network.
• Collaborate with partners (Transport & Sortation, DSP, Finance, Loss Prevention, IT, HR, ACES and Engineering) to secure resources for projects.

Skills

Management experience

Analytical capability

Communication skills

Contingent workforce management

Flexible hours

Education

Bachelor's degree or equivalent

Tools

Lean techniques

Job description

Description

Candidate must be open to any location within a 50-mile radius.

Candidate must be open to any location within a 50-mile radius.

Key job responsibilities

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan
• Problem-solves for closing gaps between performance and goals
• Will set and clarify requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
• Presents operational metrics regularly to the senior leadership team
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
• Cultivates strong culture and engagement throughout all levels of the delivery station team
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives

Basic Qualifications

• Bachelor's degree or equivalent
• 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment
• Demonstrated track record of delivering performance and financial based results in high pressure environments
• Experience with performance metrics and process improvement and lean techniques
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
• Excellent communication skills (including local language and English, written and verbal)
• Experience managing third party resources on a regional/national scale
• Experience managing contingent workforce in a business with peak seasons
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

• Degree in Engineering, Operations or related field and MBA preferred
• Experience in a startup environment
• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Berkeley - 148,500.00 - 200,900.00 USD annually

USA, CA, OAKLAND - 148,500.00 - 200,900.00 USD annually

USA, CA, Oakland - 148,500.00 - 200,900.00 USD annually

USA, CA, SAN FRANCISCO - 148,500.00 - 200,900.00 USD annually

USA, CA, San Francisco - 148,500.00 - 200,900.00 USD annually

USA, CA, South San Francisco - 148,500.00 - 200,900.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10448433